I booked because it was a little over half a mile to the Florence Center. I was there for a concert. I was disappointed that I couldn’t walk to the event. No sidewalks or lighting. The event did have free parking so it all worked but I could have booked a hotel directly across from or next to the event. Probably wouldn’t stay there again.

Great staff!

Great time and well rested

This place needs TLC. The cabinets were falling apart, the focets didn't work well, the water in one of the bathrooms was tan, the super was missing in the tub, the walls were cracked, the furniture was stained.... etc. The staff were very friendly. But this place needs a makeover

Great place for an overnight stay. Love the full kitchen and essentials.

Clean, conveniently located near n95 Clean and comfortable beds.

I like everything.

It was a great stay. Nice size room good breakfast safe area for the family.

Low class

Staff is always friendly.

We did have difficulty finding the hotel - it is at the far end of the road but once we arrived we were very pleased.

Unfortunately the molding in the room had staples in it instead of properly putting it back on the wall with adhesive. There was a wire hanging out of the bottom of the high vac unit, I think if it was just adults it wouldn't have been that big of a deal but we had little children with us

Nice new hotel - close to restaurants. Good breakfast included.

Florence has been a staple overnight stay for my family and me over recent years. This is my first time at this property and it was good. Comfortable, friendly, room had an odd smell but I let the front desk know. Free breakfast was a huge plus.

It was a great experience. Quiet, close to the Civic Center. Courteous staff. Room was clean . Loved the kitchenette and housewares that were available.

The property is very tired. Could use some work

When I booked, I didn't realize this was a pet friendly hotel. I wish there would have been better notification of this. The worst part was the lobby and our room smelled like DOG! I called the front desk about the odor, and our room phone didn't work. I walked to the lobby and asked the receptionist if they had any non-pet friendly rooms, and she said no. I told her our room smelled like dog. She said sorry you shouldn't have to experience that, but she did nothing about it. She also knew our room phone didn't work but did nothing about that. She was pleasant and said she would tell the manager about the dog odor, but we never received any feedback about it. She did give me some extra points for future possible use. The lobby and our room still smelled like dog in the morning. I will not be staying anyplace like this again. Walking into the lobby reminded me of walking into my previous pet's veterinary office.

The hotel is a good location, public areas clean, all the things you'd see in photos. The room was what we expected. Evidently, housekeeping is only for when you leave, though. We stayed 3 nights, and had to go down to the front desk to get towels each day, despite having requested them be dropped by the room. Submitting a housekeeping request the night before... as stated needed to happen... doesn't work either. I guess that's "the new normal" in the industry.

Starting to show signs of wear. Carpet was ripped and lock and chain lock on door was very loose. Needs repair

Ok

Room was clean and comfortable, but the bathroom shower bar was dirty and mold on the trim by the bathtub

Great dstaff

We wouldn’t know! We got contacted saying that the room we booked with pull out sofa and 2 queen beds was under maintenance and they transferred us to Fairfield - their sister one! I was told they’d charge me rate I booked at, they didn’t! I had to fight them. No sofa bed! Had to use cot. Wanted to use pool - under maintenance! TERRIBLE!!!! I’m so upset!!!!!

The check-in process was a breeze. I was met with a friendly smile and felt appreciated. The property grounds are great with excellent landscaping and immaculate pool/patio space. The interior was another story. The lobby and communal areas were great BUT the elevator smelled, hallways were dirty and smelly & the room was dated, dingy and smelled stagnant/stale. The bed was uncomfortable. The door latch had been broken and repaired, barely & no attempts to fill/paint the holes. I am glad I carry a safety lock with me or I would not have been comfortable staying there. The refrigerator in our suite actually had someone’s else’s takeout boxes with sauce all over the shelf. Unfortunately, the since covid/pandemic, the workforce (everywhere) has not recovered. The receptionist did a great job keeping a calm demeanor even though she had several guests waiting in line and calling the front desk. Several patrons were not very friendly to her and she still kept a smile on her face. The residents I speak of, were not the usual business or one night stay type guests. It seemed like they were long term residents. I was really disappointed bc the overall rating was so high, I actually passed on a place I stayed for 2 years to ensure the higher quality.

Overall the stay was ok. Some of the staff are friendly than others and truly care about the customers overall experience. I just wanted the quality of the stay to be worth the quantity of the money I spent

Great service, great room and good breakfast also pet friendly!

Property is very old and in dire need of updating. There was a cigarette hole in one of our couch cushions and some of the lighting and outlets did not even work. Lobby was very small and often crowded as it seemed people were living at the hotel.

People appear to be living in this hotel.

Overnight stay after a long day of traveling with a toddler. Appreciate the included breakfast

The staff were very friendly! The room was very spacious. The breakfast was one of the best I’ve ever had in a hotel that offered complimentary.

No hot water for sink or in shower. :(

First time staying and I will not be visiting again worst experience ever