Expedia and JH vacation condo mgt need to fix the communication between platforms. No key, no condo #, office was closed. After 2 calls a manager came by. Nice guy, but holy moly, The whole process took an hour to resolve.

Very Dated property but clean

The Condo was fully furnished, the kitchen had everything that you could imagine. It was very homey!

The condo is centrally located. It had all the necessary bath and kitchen supplies. The layout and space is great. When checking in you go to a nearby management office to pick up the key. We saw moose crossing the backyard in the morning and that was very exciting. My only recommendation is that the condo needs updating. The carpet smells funky. Overall it was fine for our 2 night stay in Jackson.

Disappointing. The condo was very dusty setting off allergies. Condo in very poor condition, aesthetically. Communication with management was nonexistent even after leaving messages on voicemail, we were just lucky to catch the person in office when we finally found the office.

Check-in time is from 4 to 5 pm after which the office will be closed. Since my flight arrives at 9 pm, I called the number on the reservation; it was an incorrect number for an unrelated person in Maryland. Hotels.com could not reach the office either. They sent them an email and copied me but no one EVER responded. Day before, I searched the operating company and found their number in California. They gave the Jackson office number. Answering service told me that the office closes at 5 pm and that I can call them when I arrive late to get instructions. They did not tell me that the lockbox is at a different address or that they've never been to that place before. It took a lot of guesswork and trials to find the office and lockbox. It was too dark to see lockbox numbers. With wife's help and cellphone light, we figured it out. The complex was also too dark to locate the apartment. We had to turn on the high beam from a distance to read the signs. The ordeal took couple of hours of frustration. Check-in paperwork showed wrong departure date. The office was closed the next two days for weekend. Third day the office was open but no one was there. I called later and talked to the manager who apologized for check-out date error and said all is ok. Next day while away, I get a call asking me to move to another apartment soon or they will move our stuff. My wife had to drive back to pack and move. Never seen worse management. Apartment was dated but spacious & clean.

Check-in time is from 4 to 5 pm after which the office will be closed. Since my flight arrives at 9 pm, I called the number on the reservation; it was an incorrect number for an unrelated person in Maryland. Hotels.com could not reach the office either. They sent them an email and copied me but no one EVER responded. Day before, I searched the operating company and found their number in California. They gave the Jackson office number. Answering service told me that the office closes at 5 pm and that I can call them when I arrive late to get instructions. They did not tell me that the lockbox is at a different address or that they've never been to that place before. It took a lot of guesswork and trials to find the office and lockbox. It was too dark to see lockbox numbers. With wife's help and cellphone light, we figured it out. The complex was also too dark to locate the apartment. We had to turn on the high beam from a distance to read the signs. The ordeal took couple of hours of frustration. Check-in paperwork showed wrong departure date. The office was closed the next two days for weekend. Third day the office was open but no one was there. I called later and talked to the manager who apologized for check-out date error and said all is ok. Next day while away, I get a call asking me to move to another apartment soon or they will move our stuff. My wife had to drive back to pack and move. Never seen worse management. Apartment was dated but spacious & clean.

We could not get assistance with getting into this condo! Awful communication with condo management. After waiting for 80 minutes, w/key to get into condo, we left and went to a different place to stay.