This is my go to hotel yearly for a music festival and the General Manager is amazing. I will say I appreciate she is training younger staff and giving them a chance which not too many people do as much these days. With this might come some difficulty in dealing with situations. I did have a few things happen that weren't so good due to lack of communication. I'm pretty even keel, but did end up quite upset on one outing. This is because transportation is provided but things weren't clear and so I was outside for quite some time on two separate occasions. A suggestion might be just as there are set times to take the shuttle, that the guest be made aware exactly where the pick up or drop off area is. In my case I have an invisible illness and was waiting for a long time. Letting me know an ETA would have been good and because I used UBER quite a bit on the trip already, I was looking forward to using the shuttle. There was one mix up when I called down, because my room clock actually had the wrong time and the other where I waited quite some time and ended up taking an Uber. I respect all of the staff that work there and am always kind and courteous and grateful. I hope these glitches can be worked out because the shuttle is great for the mall runs or to go to a restaurant.

Incredibly conscientious staff! Always cheerful and ready to help out with even the smallest request.

Second time staying there both times unplanned and both times were great. The kids walked into the room and said wow! We have stayed in many hotels for vacation that were way fancy yet they were "wow'd" by Home2 LOL

I was not able to add the points on my Honors account because I did the reservation through Expedia. They got the money, I stayed. I don’t see why I can’t add the nights. Washing machines stink. They need to be cleaned out. Too much mold build up to the point that you can smell it as soon as you walk in the front door.

This hotel was great. Loved the large room size and the kids enjoyed the breakfasts

The customer service was perfect. It was a middle age black women. She couldn’t have made it no better. I’m happy me and my family had that experience. Happy Fourth of July 🎆

The room was clean, but that doesn’t make up for not getting into our room until 7pm.

Easy acess, a lot of amenities such restaurants in the area