Was assigned a room with a cracked bathtub

We checked into the hotel at around 6:00 pm on 29th June 2022. We were greeted at the reception advising that our stay was booked for 3 person occupancy. So the hotel was well aware about it. Through the Hotels.com booking process the hotel contacted us if we would be interested in an upgrade. Since we were three persons we had requested for a suite, however, there was no upgrade provided although the request was made before hand. When we entered the room there were no hand towels or face towels not a bath mat provided. On calling housekeeping we were provided with one hand towel for a triple occupancy room. On repeated calling also we were only provided with a third bath towel but no hand towels and no bath mat. The mattress too was much to be desired as it was one which had lost its tension and was soft to sink inside to a level where one could have developed a lumbar problem. It was fortunate that we had an early 4:00 am flight so limited use of the mattress was required. The saving grace was that the airport transfer staff was good which allowed us to leave peacefully.

We checked into the hotel at around 6:00 pm on 29th June 2022. We were greeted at the reception advising that our stay was booked for 3 person occupancy. So the hotel was well aware about it. Through the Hotels.com booking process the hotel contacted us if we would be interested in an upgrade. Since we were three persons we had requested for a suite, however, there was no upgrade provided although the request was made before hand.When we entered the room there were no hand towels or face towels not a bath mat provided. On calling housekeeping we were provided with one hand towel for a triple occupancy room. On repeated calling also we were only provided with a third bath towel but no hand towels and no bath mat.The mattress too was much to be desired as it was one which had lost its tension and was soft to sink inside to a level where one could have developed a lumbar problem. It was fortunate that we had an early 4:00 am flight so limited use of the mattress was required.The saving grace was that the airport transfer staff was good which allowed us to leave peacefully.

Down as 5*, not sure if that's true anymore. The hotel is pretty dated and the service is pretty limited. Definitely not what I expected from a 5* hotel as it is listed.

Down as 5*, not sure if that's true anymore. The hotel is pretty dated and the service is pretty limited. Definitely not what I expected from a 5* hotel as it is listed.

Close to the airport and customers. Very friendly staff. Stayed here 2 times before. All i need they provide 😁

Close to the airport and customers. Very friendly staff. Stayed here 2 times before. All i need they provide

Hallway carpet stinks. Room bathtub getting filled when you shower. Not enough cleanliness.Staff is not helpful. Charged extra for one person even 3 person is allowed and mentioned during booking.Not enough towels in the room. I would not recommend to anyone. I would give 2 stars out of 5.

Hallway carpet stinks. Room bathtub getting filled when you shower. Not enough cleanliness.Staff is not helpful. Charged extra for one person even 3 person is allowed and mentioned during booking. Not enough towels in the room. I would not recommend to anyone. I would give 2 stars out of 5.

Over all experience was good. Front desk staff was helpful. Restaurant staff was good but the management was not so good. We had finished the breakfast but tea never arrived. My expectations are higher at 5 star level.

This is my business trip, but I never ever stay this kind of horrible property. 1. Checkin in process too much Slow and front desk staff’s are unprofessional like anything.2. Rooms are very conjugated 3. Floor area are bad smell / dirty: 4. Very bad in communication, neither they pickup phone call nor they respond in person request 5. In room dining worst. I never seen this kind of irresponsible behaviour from any other property.

This is my business trip, but I never ever stay this kind of horrible property. 1. Checkin in process too much Slow and front desk staff’s are unprofessional like anything. 2. Rooms are very conjugated 3. Floor area are bad smell / dirty: 4. Very bad in communication, neither they pickup phone call nor they respond in person request 5. In room dining worst. I never seen this kind of irresponsible behaviour from any other property.

One of the most convenient hotels in the city! Close to the airport and my customers , very easy to commute compared to the previous hotels i stayed in. There is a wine shop too !

Worst 5 star in Ahmedabad,,, The entire management stinks....

Worst 5 star in Ahmedabad,,, The entire management stinks....

It was an old-style hotel, still a lot of significant upgrades can be made. I was given a different room from what I have requested for. Customer service is ok but had to repeatedly place my request. Overall, it was an average experience but a good value for the price.

It was an old-style hotel, still a lot of significant upgrades can be made. I was given a different room from what I have requested for. Customer service is ok but had to repeatedly place my request.Overall, it was an average experience but a good value for the price.

They gave an overwhelming welcome and made sure that everything goes well.

I like the proper location and versatility to visit any city important place additionally to be right across the airport. It is a beautiful classic hotel with very friendly personnel in a very affordable price.

I like the proper location and versatility to visit any city important place additionally to be right across the airport. It is a beautiful classic hotel with very friendly personnel in a very affordable price.

its a very nice hotel, next to airport, convenient, good food, good service, enough for a business trip, only if they can add carpets in the rooms will be better, otherwise all good.

Property is excellent but need some improvement and maintenance in heavy using areas

The toilet was too low and the bed was too high. Electricity outlets were mostly European

Towels are not cleaned and very old. Shower tubs and faucets are old and rusty. Staff are very good and helpful. Food is okay. After change from Taj, they haven’t maintained the property.

Wonderfull............................................

Good security and clean

It was okie... the spa was disgusting... it’s an outdated property... this guy from the restaurant called Suddhanshu was awesome... extremely friendly & courteous... kudos to him...

Good and peaceful location, Near to airport , staff is young energetic

Neat and tidy.

The Ummed is an amazing place to stay near the airport. Also, it's huge value for money. The restaurant(s) are also quite good. Room was clean and comfy. We did not use any room service. Staff was polite and helpful. The manager on duty was also polite and welcoming. Check-in process was super easy and simple. All good things to say about our stay.

I paid 8000INR for 5 hours stay & while checking I found someone was booking same hotel for full day at 5000INR as walk in guest. Facility are too old & not worth.

I paid 8000INR for 5 hours stay & while checking I found someone was booking same hotel for full day at 5000INR as walk in guest.Facility are too old & not worth.