Will def stay again

Property was nice, but housekeeping of rooms was poor!

Instantly, you’re met with a very generic and sterile vibe. Additionally, it’s summer season, but lots of construction and remodeling going on—noisy, with tons of artwork on the floor, and cluttered hallways. This could have been fine had they perhaps offered guests with extras as a thank you for staying at our hotel during that kind of work being done, but that was not the case. Rates being $800+ per night? Laughable. Completely inexcusable to charge that much for this type of hotel. I travel a lot, all over the world, and this place was one of the biggest rip offs. Breakfast is cheap, cafeteria style food. Rates build expectations, and this place is incredibly disappointing. One saving grace is the front desk folks are nice enough. PS. The images online are definitely nicer than the reality.

The staff in every department was outstanding. Friendly, engaging, and always helpful. It's clear they're trained in customer service. The breakfast buffet was also excellent. It was always stocked, and the ladies were always on stand-by to refill. It has to be the best breakfast of any hotel offering the continental option. This is way better than a typical continental. Your new lobby is very well-done, even though I never saw it before the work was done. Our room was spacious, clean, and comfortable. Temp was easy to control, beds were comfortable, and we appreciated the shower amenities. It was a very good value compared to other properties in and around Jackson. I was unaware of the $20 per day parking in your garage as I was not told, nor did I see it posted anywhere. I'm not surprised as parking around the hotel is scarce in terms of a parking lot. There was another garage across the street (I think public), but we didn't price it as the convenience of yours was a logical choice and very secure. With the winter season essentially over, you need to have it vacuumed to pick up all the debris that gets left behind as snow melts off the vehicles. It's like walking on little marbles.

Very nice breakfast. Rooms and bathrooms are great.

Very clean and perfect room! Also great location

Housekeeping services need improvement. Had no bath gel and shampoo refill for 2 days, even requested!

It was nice to see a hotel with a pool open and heated. Thanks for that.

My husband and I had a grate time together. The room was clean and the bed very comfortable. Steven at the front desk was so kind and friendly and also helped us answering all our questions.

The staff was very helpful and kind

Amazing

Sensational property. In a town loaded with tourist traps, this hotel is refreshingly professional. The staff is impeccable. The property is spotless and the location is ideal.

The staff were incredibly friendly and helpful. The entire hotel was clean. The rooms were large and modern. The pool and hot tub were clean and enjoyable. The workout room was pretty good. Ski shuttle was so helpful. And the free breakfast was perfect. We were so pleased!!!

Very nice property and close to everything. Such a great stay very good breakfast options

Excellent stay with cleanliness and great service exceeding our expectations! We will definitely be back!

Everything was great; the front desk staff was polite and friendly. Loved that everything was so close and within walking distance. The hotel itself was clean and breakfast was good.

Front desk staff very professional and helpful, excellent breakfast option

Only 1 elevator working Garage parking closed Outside amenities closed due to painting hotel Tears in carpeting Small room next to laundry breakfast definitely high light of stay No compensation for all the hassle

We spent a week here and it was a great place to stay in the area! My husband was able to easily work while we were there and liked the desk space in the room. Convenient location near town square. Good breakfast too! Definitely would return.

Great stay. Simple property. Staff very friendly and attentive, for the money its a great value a couple of blocks off the main square. Also easy parking in the garage right across the street.

Spacious, clean

Loved our stay

Great Location. Clean rooms. My only complaint with Springhill suites is that the bathroom door is not solid. Light from bath shines into room, waking others up.

We enjoyed our stay here. The room was very nice and comfortable, with plenty of space. Everything is clean and well maintained. The breakfast was great, with lots of options, including eggs, fruit, waffles, dry cereal, oatmeal, etc. The staff were all professional and friendly. They do have a parking garage but they charge 19 dollars per day. There was plenty of free street parking and also a free parking garage across the street, so we just did that. The location is very convenient. We didn't have to drive anywhere downtown.

Staff was very helpful. It was very clean. Breakfast was very nice.

Very convenient and close by the Grand Tetons. Good variety for breakfast. They have an exercise room and a laundry room. It was so convenient to get out and walk around town. Great restaurants that are easy to walk to, and some really cute shops. I would recommend paying for the parking they offer, made it so easy to park and we didn't have to worry about finding a space. Would definitely stay here again.

Great views friendly people

Location location Location

I stayed at several hotels in Jackson and they were all nice. I liked this property because of its location. It’s centrally located and is a short walk from the shopping and restaurants in Jackson. I will return in the future.

New, modern facilities. Very clean. Conveniently located next to town. Nice facilities. Great value.

This hotel was an excellent option for our stay in Jackson Hole area. Rooms are a very good size, entire place is clean and updated. They have a free shuttle service to Teton Village and is walkable to all attraction areas in Jackson (dining, shopping, galleries, bars, square). Would recommend to anyone. Stayed here for a week around New Year.

Nice spacious comfortable room