Getting access to the property was pretty difficult. We had to call after getting there. And it was confusing.The room was very crammed n tiny .

Getting access to the property was pretty difficult. We had to call after getting there. And it was confusing. The room was very crammed n tiny .

This stay was marred by our unhappy experiences upon arrival. The "hotel" is supposed to be at Calle San Pablo 14, but when we got to this address we found a nondescript apartment building. We were unable to rouse a response from the various intercom buttons at the entrance and were left wondering what to do. Eventually, 40 minutes later, two young passersby did get a response from someone in the building who told them we needed to go to a hotel some 200 metres away to checkin. We trudged there with our luggage and were given little sympathy by reception staff who said an email had been sent explaining the check in. Later, when we had internet connection we did find that an email had been sent at 4.30 in the afternoon on that day- no help to people traveling without connectivity. We were then advised that we would not be staying at #14, but at another building at #10 Calle San Pablo. The room there was one of several on the first floor that were recently renovated and was comfortable. However, there was no office/reception area or service onsite and we only had one set of keys which meant we needed to go out together as there were three separate locking doors to get in, and no way of communicating to the room. These rooms should be advertised by Hotels.com under the name of the hotel with a full description of the check-in procedures, off-campus location and lack of on-site support.

This stay was marred by our unhappy experiences upon arrival. The hotel is supposed to be at Calle San Pablo 14, but when we got to this address we found a nondescript apartment building. We were unable to rouse a response from the various intercom buttons at the entrance and were left wondering what to do. Eventually, 40 minutes later, two young passersby did get a response from someone in the building who told them we needed to go to a hotel some 200 metres away to checkin. We trudged there with our luggage and were given little sympathy by reception staff who said an email had been sent explaining the check in. Later, when we had internet connection we did find that an email had been sent at 4.30 in the afternoon on that day- no help to people traveling without connectivity. We were then advised that we would not be staying at #14, but at another building at #10 Calle San Pablo. The room there was one of several on the first floor that were recently renovated and was comfortable. However, there was no office/reception area or service onsite and we only had one set of keys which meant we needed to go out together as there were three separate locking doors to get in, and no way of communicating to the room. These rooms should be advertised by Hotels.com under the name of the hotel with a full description of the check-in procedures, off-campus location and lack of on-site support.

We had a lovely stay - the reception staff (few minutes walk) were lovely and very welcoming - and very helpful with tourist information, sorting a wifi drama quickly etc. The room is great - decorated nicely, all very new and clean and very comfortable. There is a fridge in the room too which is very handy. We also had a little balcony which was great. The unit is situated on a rather busy road but this quietens down overnight - however this also means there a good facilities nearby and it is a lovely walk through the town (about 15 mins) down to the Mosque and river. Very well-priced for what is provided. Thanks for a great stay!

Worst hotel experience we had during our tour in Spain. Would not recommend this place to anyone. Shocking service. We had to call the hotel to get recommendations for parking, which was very hard to find. It was only at this point we were told we needed to check in at a separate hotel first (apparently with common owners). What would have happened if we had not called first? They made no effort to communicate this prior to our arrival. We arrived late at night, and were told that the hotel we actually held the reservation at was a further 10 minutes away. Having walked down a very dark road from the car about 15 minutes away, with all our luggage, naturally the idea of having to navigate the street to find this other place was not exactly appealing, and we felt that the reception staff took advantage of that, saying that we could stay in this place - Hotel de Los Faroles- for an extra 5 euros, there was a room ready and available there for us. We felt this was very misleading & planned, as we later discovered from Google the other place was in fact only 3 minutes away, so seemingly made to sound further away, as a way to get us to stay there at extra cost. We didn't like how it felt as if this "hotel chain" was merely using its guests reservation to spread around occupancy amongst its properties in a way that best suited them- i.e. the other place was overbooked, while this one was under booked. The room was just ok. The toilet was disgusting with awful brown stain in it.

Worst hotel experience we had during our tour in Spain. Would not recommend this place to anyone. Shocking service. We had to call the hotel to get recommendations for parking, which was very hard to find. It was only at this point we were told we needed to check in at a separate hotel first (apparently with common owners). What would have happened if we had not called first? They made no effort to communicate this prior to our arrival. We arrived late at night, and were told that the hotel we actually held the reservation at was a further 10 minutes away. Having walked down a very dark road from the car about 15 minutes away, with all our luggage, naturally the idea of having to navigate the street to find this other place was not exactly appealing, and we felt that the reception staff took advantage of that, saying that we could stay in this place - Hotel de Los Faroles- for an extra 5 euros, there was a room ready and available there for us. We felt this was very misleading & planned, as we later discovered from Google the other place was in fact only 3 minutes away, so seemingly made to sound further away, as a way to get us to stay there at extra cost. We didnt like how it felt as if this hotel chain was merely using its guests reservation to spread around occupancy amongst its properties in a way that best suited them- i.e. the other place was overbooked, while this one was under booked. The room was just ok. The toilet was disgusting with awful brown stain in it.

Great location. We were given rooms in the hotel around the corner instead. Really helpful checkin. Large clean room. Walking distance to all the sites.