I was in a taxi getting there and there was just no way to find it. The directions were terrible. It cost me $15 just to keep circling it. I finally found it and the door was broken. Someone motioned me around to an unmarked garage. I needed to leave a day early but the person I called said it wasn't possible.

Modern apartment within walking distance to the river park, restaurants

Clean, nice room in great location!

Amazing property, awesome location, stellar views. Great price, will definitely use again.

Super easy, clean, great location and river city views. Nice gym and pool.

Great experience and affordable! Loved feeling like home vs hotel experience.

The property is advertised as a “condo-style hotel,” which led me to believe we would have the convenience and ease typically associated with a hotel stay. However, this turned out to be a completely different experience. First, the location information provided on Hotels.com was inaccurate. Kasa operates multiple buildings, but this critical detail wasn’t made clear on the listing. We ended up parking at the wrong building because the address provided by Hotels.com didn’t match the specific instructions sent by Kasa after we checked in online. The initial misdirection and lack of clarity caused us significant inconvenience, and we had to navigate unfamiliar surroundings with our luggage to locate the actual building. Even after arriving at the correct building, the check-in process was unnecessarily complicated. With no on-site staff and no clear instructions, it took us nearly an hour to find and access our room. Standing outside, carrying our bags, and trying to decipher the instructions was frustrating and anything but the “convenient, fast, and easy” experience I had expected. The restrooms were dirty and the rest of the apartment looked like it was not cleaned properly. Overall, I feel that Kasa’s listing on Hotels.com is misleading, and I would not recommend this property to anyone

I enjoyed my stay at the Kasa on second in Austin this last weekend. We went for a family trip and the rooms for spacious, clean and there was plenty enough room for us all. The area around the building had lots of dining options and the parking was convenient .The communication up to the stay was good.