The hotel is very nice..with a good but expensive restaurant..but the rooms are terrible..there are no mosquito nets in the Windows ..and no air conditioning..so either you open your window and enjoy the mosquitoes or sweat all night long .. Also the regular rooms are so small that only the bed fits..and not much else.. We asked for an upgrade hoping that as gold member they would honor one..and they told us there were no rooms..although we were the only guests at the hotel..the next morning after complaining much.they upgraded us to a suite..actually a normal room..but charged us 50 % more of the rate we had payed..that room did have air conditioning and was much better.. But honestly we didnt feel well treated.. Anyways..alert your customers not to book this hotel..unless they are prepared to spend nuch more than anticipated..and never stay in the regular rooms.

The hotel is very nice..with a good but expensive restaurant..but the rooms are terrible..there are no mosquito nets in the Windows ..and no air conditioning..so either you open your window and enjoy the mosquitoes or sweat all night long ..Also the regular rooms are so small that only the bed fits..and not much else..We asked for an upgrade hoping that as gold member they would honor one..and they told us there were no rooms..although we were the only guests at the hotel..the next morning after complaining much.they upgraded us to a suite..actually a normal room..but charged us 50 % more of the rate we had payed..that room did have air conditioning and was much better..But honestly we didnt feel well treated..Anyways..alert your customers not to book this hotel..unless they are prepared to spend nuch more than anticipated..and never stay in the regular rooms.

Nice hotel in beautiful Cuernavaca, however front desk, which was closed when I left Monday morning at 8 AM, was playing games delivering a receipt for the nights stayed, claiming everything from not knowing what a receipt is (and I do speak Spanish) to month end closing problems. It took several calls and messages to finally get one.

The best thing was the bed and the sheets, they are so soft

I will be returning many times in the future. I´d like to commend Karina Puente , customer & service support. And especially of course, the personal attention by chef Pascal Brunereau

I will be returning many times in the future.I´d like to commend Karina Puente , customer & service support.And especially of course, the personal attention by chef Pascal Brunereau

Had to find a hotel to spend one night to attend a social engagement in this town. And I was pleasantly surprised to find such an oasis, tucked away from the fumes and chaos of this mad city. The reception is very nice and the staff was super friendly. The room was small but nicely furnished. The garden could be beautiful with some TLC. The one thing people need to know is that there is no AC in the rooms nor in the common areas.. It is very common not to have AC in this town (I've stayed at several hotels - some very expensive ones) So be prepared. If it's a deal-breaker for some travelers, this is not the place for them to stay. Nonetheless, I would stay there again in a heartbeat. To the owners: You have a potential jewel if you put the love and monies to make it happen.

Had to find a hotel to spend one night to attend a social engagement in this town. And I was pleasantly surprised to find such an oasis, tucked away from the fumes and chaos of this mad city.The reception is very nice and the staff was super friendly. The room was small but nicely furnished. The garden could be beautiful with some TLC.The one thing people need to know is that there is no AC in the rooms nor in the common areas.. It is very common not to have AC in this town (Ive stayed at several hotels - some very expensive ones) So be prepared. If its a deal-breaker for some travelers, this is not the place for them to stay.Nonetheless, I would stay there again in a heartbeat. To the owners: You have a potential jewel if you put the love and monies to make it happen.