I stayed at Silver Springs Hotel, Bugolobi in Kampala, A very beautiful and serene hotel with a peaceful outdoor garden ambience. I found it to be very inviting, and clean and comfortable and safe. Wi-Fi was good. Nathan and Staff was very polite, courteous and accommodating. Airport Pick-Up was arranged for an additional cost. Toilets near the Front Desk were very, very Clean. I enjoyed our dinner and breakfast buffet in the Hotel Restaurant. The children absolutely loved the beautiful swimming pool. We purchased 1-hour swimming lessons for our 7 year old. The one-on0one lesson started on the shallow end of the pool, by the end of the hour he was at the deep end of the pool. Silver Springs is my Go-To Hotel whenever I am in Kampala. I did not utilize the gym or conference/banquet facilities.

My first time staying overnight at this property ... it was decent and clean and comfortable. Would definitely stay again.

Good hotel for business, with decent rooms and friendly service. Gym facilities are good but you have to pay for them

Good hotel for business, with decent rooms and friendly service. Gym facilities are good but you have to pay for them

Firstly at check in the reception could not find my booking. The Indian buffet was awful and there was little alternative and the restaurant only had one menu. I decided to eat the Indian buffet which was limited as the trays were nearly all empty. I took what I could then the staff started to remove the trays and when I asked for naan bread they advised me that the chef had stopped making it so there was none available. The service was slow. Ice put in my drink when I asked not to.The room was ok but the shower was cold. There was one child size bath robe for two adults. At the Pebbles bar my fruit juice took 45 minutes to arrive. The evening barbeque had no option for vegetarians. The pool was the size of a postage stamp. To use the large pool was an extra fee which was misleading on the website. The gym was also an extra cost. Some machines in the gym were dated and from the 90s. The housemaid woke me up at 8am to collect dirty towels but never replaced them so I had to use my own. The satellite TV didnt work when it rained. When it did the picture was grainy. I will never return to this hotel. This hotel is run by an utterly shambolic staff who were slow, didnt listen to requests and inconsiderate.

Firstly at check in the reception could not find my booking. The Indian buffet was awful and there was little alternative and the restaurant only had one menu. I decided to eat the Indian buffet which was limited as the trays were nearly all empty. I took what I could then the staff started to remove the trays and when I asked for naan bread they advised me that the chef had stopped making it so there was none available. The service was slow. Ice put in my drink when I asked not to. The room was ok but the shower was cold. There was one child size bath robe for two adults. At the Pebbles bar my fruit juice took 45 minutes to arrive. The evening barbeque had no option for vegetarians. The pool was the size of a postage stamp. To use the large pool was an extra fee which was misleading on the website. The gym was also an extra cost. Some machines in the gym were dated and from the 90's. The housemaid woke me up at 8am to collect dirty towels but never replaced them so I had to use my own. The satellite TV didn't work when it rained. When it did the picture was grainy. I will never return to this hotel. This hotel is run by an utterly shambolic staff who were slow, didn't listen to requests and inconsiderate.