Strategic location, ski in/out and walking distance from 1850. Staff are great, doing whatever it takes to serve guests, all of them with no exception: the always smiling guy at entrance, receptionists, manager, ski shop staff, lobby cafe, breakfast, and especially the concierge man. Ski rental shop in the same building. Old styled building still using Keys :) Booked the classic room mountain view: Room size is good for 3 days stay with no ski gear in - the cubic corner shower is very small and needs to take two steps up to get in. Had great time during my stay at the hotel and would consider it next time if price is fair.

The hotel is nicely located and some of the services like the Concierge was excellent. However, the telephone and coffee machine in the room were not working and the technicians were unable to fix both of it for 4 days. The staff couldn't offer anything to compensate for this and all we heard from them was that they were sorry. They said the line was broke. I had to use my international phone to connect to the concierge or room service for 4 days, which was totally unacceptable. They further rushed behind us to ask for the price of a coffee we orederd to the room since we didn't have the coffee machine working and asked for 10 Euros for a single cup which I thought they already charged to my bill when I checked out. The reception staff was not really professional in that sence. Also the restaurant dining service in the evening was extremely slow. Other than the above, we enjoyed our stay in general.

hotel is outdated, rooms are not clean, the suite we were in (2bdrm suite) is not safe, there's a column diagonal in the middle of the room, I bumped my head on it over 20times, lights over bed are serious safety hazard, corridors smell really bad, the food is mediocre (30euros burger is not edible). Staff is hit or miss, some are ok, and some are simply rude. the ski shop is not what you would expect from 5* hotel service, they do not assist clients, they missed keeping my ski straps in ski bags and in spite of 100euros tip, they didn't seem interested in doing much for me and my family. never again in this hotel, no wonder it has rooms available.

Nice property but meeting the price as standard and quality

This is definitely not a five star hotel. Completely misleading rating. Other than the valet and the staff in the ski room, everything was a disappointment. Our room smelled like a sewer. The odour in the bathroom was atrocious but no one did anything about it and the staff literally didn’t seem to care about pleasing their guests. No toilet paper in the room, poorly cleaned carpets, broken curtain hooks and the list goes on. Reception staff unfriendly and didn’t even know what number to call for the reception or concierge. The worst five star experience I have ever had.

This hotel has the best staff. Very friendly and very eager to make your stay enjoyable. Will return just because of their good service

Amazing location and truly ski in-ski out onto a green run. Clean and pleasant room and a lovely warm swimming pool. Staff were excellent - charming, helpful and professional (with one exception). Really good buffet breakfast, super restaurant staff and the guys in the boot room were really helpful and kind.

It is definitely overpriced for such a room and service. Room decor is outdated. Phone is not working and nobody came to fix it or tried to do something about it. Even with ski in and ski out advantage, it can barely made it to a 3 star hotel. There is no way it can be a 5star hotel. They are charging 5star hotel price though!