The reception staff were unable to arrange taxis for me, they simply just ignore your request. My taxi to the vineyards arrived 1 hour late. After 30 minutes wait in the lobby the lady who arranged this simply clocked off home leaving me there waiting. I raised this with the other receptionist who then had to book the tour for me! Because I was so delayed the second out of a 2 vineyard tour was closed by the time we got there. I had to argue with the taxi driver and say I’m not paying the price of a 2 vineyard tour to get him to detour to another vineyard, that fortunately opened the gates past closing time to let me in on a rushed tour. My taxi to the airport was a failure too. After waiting 20 minutes in the lobby I asked if it was still on the way. The receptionist said it ‘couldn’t find me so left’, which I struggle to believe. After he phoned one turned up in 5 minutes... I don’t understand what kind of customer service training you give your receptionists, it’s awful. Tourists in Mendoza want to visit the vineyards and get to the airport. How can such simple tasks fail so badly?!

The reception staff were unable to arrange taxis for me, they simply just ignore your request. My taxi to the vineyards arrived 1 hour late. After 30 minutes wait in the lobby the lady who arranged this simply clocked off home leaving me there waiting. I raised this with the other receptionist who then had to book the tour for me! Because I was so delayed the second out of a 2 vineyard tour was closed by the time we got there. I had to argue with the taxi driver and say I’m not paying the price of a 2 vineyard tour to get him to detour to another vineyard, that fortunately opened the gates past closing time to let me in on a rushed tour. My taxi to the airport was a failure too. After waiting 20 minutes in the lobby I asked if it was still on the way. The receptionist said it ‘couldn’t find me so left’, which I struggle to believe. After he phoned one turned up in 5 minutes...I don’t understand what kind of customer service training you give your receptionists, it’s awful. Tourists in Mendoza want to visit the vineyards and get to the airport. How can such simple tasks fail so badly?!

Bathroom's lack of maintenance. They did not allow us a 12pm check out after several nights there

Bathrooms lack of maintenance. They did not allow us a 12pm check out after several nights there

Private garage parking, very narrow spots but the security guards that are working are very nice and willing to pull your car in for you. Mendoza is a prominent Spanish only area but a few staff speak decent English. The gym was a bit outdated but they had a good variety of stuff. The rooms are nice and I’m sure a very nice for that area. We had the suite with 2 bedrooms. The big room had a queen which was composed of two beds out together which was very uncomfortable. They had blow dryer but no iron (no biggie). Amazing Mountain View’s from room and breakfast area. Overall I would stay there again along with other bigger brand hotels in the area.

Its perfect location, premises, service and the area at the terrace, from which you have a beautiful view of the city

The cleaniness, gym available, parking for the car. Staff were helpful. This hotel is convenient, everything was acsisible to restaurants, stores, etc. Breakfast was varied and good.