We booked(made a reservation) for the oaklander and just before check in we received an email that our reservation was canceled! Received a call and they stated that they didnt have enough rooms to accomodate. What is the point of making a reservation?! So then the person on the phone found us a room at the red roof inn (mcknight rd, pittsburgh) which we were told it would be comparable to the oaklander. It was not. We will not be staying at the oaklander or red roof inn again.

Location was perfect - there to check out CMU and Pitt, see a Pirates game, site and visit Pittsburgh fries. Clean, well designed, outstanding staff. We would have had dinner or a beverage on the top floor, but only stayed for one night.

good

The best place in pgh

After 1st night, I would have given this hotel 5 stars, but I am disappointed in how they handled (or didn’t handle) a power outage. Though the power outage was not their fault, there was virtually no attempt to communicate with us, even to simply explain that it was a city-wide issue, out of their control. I receive text after text in terms of upgrading and paying more for additions, but there can’t be one text to explain the power outage and how it was affecting guests, along with maybe some suggestions on where to find air conditioning and places to charge our electronics? I felt isolated and clueless. I tried the operator and no one answered until I tried many more times. I went up to the front desk and they said there is no power and didn’t know when it would be back on. I’m in a city unfamiliar to me and couldn’t even track the electric company on my own. We slept with no a/c, I couldn’t use my cpap machine, so I barely slept. I woke up exhausted, and while everyone was helpful upon checking out, it felt odd that no one mentioned the outage, and simply apologize for the inconvenience. Even if not hotel’s fault, this is a 4-5 star hotel, and it is just kind and professional to check in on the guests. Even with mass email. Unless I brought it up, no one mentioned it. My problem wasn’t that they couldn’t fix the outage more quickly (it was over 12 hours), it was that they pretended it wasn’t happening. And prior to that, the staff everywhere was EXCELLENT!

Nice modern design, spacious room and friendly staff at reception and valet. We were disappointed that there was no on-premises coffee shop open during our visit, only breakfast service at the hotel restaurant/bar. At night, the restaurant/bar was fully taken by events both Saturday and Sunday nights, so no place to grab a nightcap (or food). Supposed a very limited menu was available for room delivery via a QR code, but the options weren’t appealing and there were no in-room snacks.

Great experience!

Great hotel for parents if you visiting CMU

What a lovely hotel with upscale amenities in the room and in the lodging. The valet staff and bellman are above par and I am in Pittsburgh a lot. The bar staff and restaurant staff should be commended as it was an extremely busy weekend with graduations, art event and other parties. The place where they are lacking MAJORILY is getting in contact with anyone. No one answers the phones. No one. The front desk staff are not nice at all. They lack the professional and upscale demeanor the rest of the hotel has. They seem to be bothered by anyone coming to them to ask any type of question. The front desk area could utilize a person strictly to answer questions and offer some kindness. When checking in, the girl immediately snapped at me that I could not check in without knowing that I made my reservation for the day before and was actually late. I tried to call on numerous occasions, sent several emails, etc. and this was never noticed. My guess that the front staff/management are lacking in this area tremendously. However, I would stay again as the hotel is lovely, the rest of the staff is great and the room was fantastic.

Comfortable

Suspicious house keeping activity. $750/night is ridiculous for mediocre hotel. Lobby on the 10th floor next to a noisy restaurant creates chaos.

Terrific staff from valet to front desk to restaurant. Super helpful and pleasant!

Great location if you are visiting the college campuses

Great place. Nice atmosphere and close to the university.

The showed does not work. There is a musty odor in the room. Breakfast was not good.

This place was very clean and the personnel was very polite and helpful

Great location with a great restaurant.

It was at a very nice location. We felt it was safe and very clean.

Lovely hotel - room was spotless and beds were sup comfy, friendly staff, and great food.

Good: Quiet, convenient location, nice view, suite furniture layout and overall design. Bad: Very hard mattress. Overall cleanliness sub-par for a 4-star hotel, specifically in the bathroom. Active mold in the shower grout, hair and debris on the floors and buildup in the corners, dust buildup, hair in clean towels, etc. It is almost as though it has not been thoroughly cleaned in years, and not adequately cleaned between guest stays.

I would have liked it if I had a view from my window.

The staff were truly all lovely and accommodating.

Wonderful!

The Oaklander was an excellent, new lodging option while visiting family and friends in Oakland and Squirrel Hill. Valet parking was convenient (if pricey) and the rooms were well furnished, comfortable and clean. The on-site restaurant was pretty good, especially for breakfast. Will most likely stay here again when my travels take me to Pittsburgh.

My favorite hotel

Clean and in a great location. Very courteousstaff.

The Oaklander was outstanding in cleanliness, service, decor and friendliness of staff. It is truly a five star hotel. We didn’t want to leave!

Comfortable beds and room. Appreciate you having an umbrella for guests. Great coffee machine. I wish you also offered tea. The restaurant is excellent.

Great place to stay. Family friendly, clean, terrific location for visiting Pitt or CMU. Rooms have great views and a nice vibe.

Our favorite place to stay in Pittsburgh. It's very convenient to Carnegie Mellon University where our son goes to school.

The staff at this hotel is over the top. They go over and above to make you feel welcome and comfortable. And the food is fantastic.

A beautiful hotel with valet parking, easy access to Pitt’s campus, and a very friendly staff.