I had a good experience, customer service was great

Staff was super friendly and check it was a breeze. If I was just rating the staff, 5 stars all day long. The room was just ok. It had a funny chemical smell and felt damp. Not a South Alabama humidity damp, but the room felt swamp, even with the AC cranked. We only found 3 channels on the tv that you could actually watch. We only stayed one night, so wasn’t worth the hassle of asking for a different room. I’m sure that wouldn’t have been an issue, had we asked.

I booked a room and drove to the hotel only to find that there was no room available. I had a confirmation number that said no need to call and confirm availability. Complete garbage...

I reserved two conjuring rooms - one of the rooms has a dehumidifier or something like that running when we opened the door - the front desk said that someone had smoked in the room and they were trying to get the odor out. They did not have any more rooms available and the odor would not allow us to stay in that room. As a result the four of us had to share a room which was uncomfortable because of handicap equipment that accompanied us for a member traveling with us.

Very nice staff.

Excellent and friendly staff!

The staff was great, but my room was dirty. Shower had mildew. Pictures missing on the walls, mildew smell.

Excellent

The bathroom was not clean. Hair everywhere on the floor in the shower. Dirty sheets on the bed.

Clean

The room was clean, the breakfast was good, and the water pressure was great! The bed was comfortable and the price was pretty good. The price could be better, but compared to the other hotels in the area, the price is right for the accommodations. All the others are either cheaper but with lower quality or a bit more for the same quality. We have a college student in the area, so we have tried most of the hotels in the area.

Room still had trash from previous occupant

The staff were very friendly, and hotel was nice. Cleanliness could've been better.

So far, so good (still here).

The hotel is conveniently located near highway, restaurants and shops. Excellent location and very friendly staff. Breakfast was very good. Two hiccups though. First, is that you can hear the traffic noise which we fell asleep to. Next time we’ll ask for a quieter room. The second is that the shower door and shower had mold and mildew. Even with the hiccups, we would stay again.

Bad just really bad. First room had pee in the bed thought it was cool or wet from being laundered but nope it was pee. They moved us to another room where the pull out couch mattress had stains and no bedding. Went to front desk to get bedding and didn’t get pillows. Out of coffee by 8am on a weekend.

Clean and close to dining options and groceries

This was the perfect overnight stay before our cruise from the Port of Mobile. The hot breakfast was delicious! The people at the front desk were very helpful and courteous.

Coffee maker in room had mold and old coffee in the part where you put water in , other than that it was a nice stay.

Everyone was incredibly friendly. Super clean, spacious rooms.

The king suite was very nice and very clean

The staff was amazing..the room was clean..huge..verrry nice!

Very Convenient and priced reasonable

Easy access and location

I never saw a bathroom in a hotel room that big!! Great!!!

This hotel is clean and close to all the things in the area

First room we were given had actual mold growing on the wall and on the lampshades. The front desk employee was great and switched out the room quickly. Breakfast was fantastic and lgood amount of choices. The cute chalk signs by the foods were a cute touch.

I called the property at 8:30 to inform them i would be arriving around 12:30am. They assured me they had my room available . When i arrived not only did they not have two queens they didnt have anything.

The staff was wonderful and helped us out when we needed it

Positives: The reception staff were genuinely warm and extremely friendly. What a great impression they give to this hotel! The breakfast staff were also very friendly, hard-working, and assisted customers with making waffles and keeping the entire area very tidy and fully stocked. Generous and diverse complementary breakfast selection - certainly the best I've had since COVID. My room had an elegant design and all the furniture was in excellent condition. Great AC, set temps verified with thermometer. Bed and pillows were comfortable and clean. Negatives: Surfaces were not wiped down (food and other marks on side tables, desk, TV area, luggage area, beside toilet on wallpaper (yuck). With some of the shampoo and a washcloth, they all cleaned up...these weren't permanent marks or anything, just dirt and body waste. Shower had a bit of mold in corners and edges and dirt on the front porcelain from a dirty floor mop. Some hair on the bathroom floor and clump of hair and other small amounts of sanitary waste in the bathroom trashcan. Limited number of towels, some worn and stained. No plastic cups for drinking water or toothbrushing, only styrofoam coffee cups with the coffee maker. Stains on the carpet need to be cleaned. The internet didn't work within the room (I was on the fourth floor), so I had to go out into the hall to use it. It was only for one night, so none of this was a tragedy. But if I was booking a conference, it would probably be an issue.

The front desk clerk was very cordial and suggested a great place for dinner!

Very nice and quite. Definitely a new hotel!