Overview: My recent stay at the Equinox Hotel presented a blend of commendable customer service and certain disappointments that influenced my overall experience. Arrival and Check-in: Upon arrival, I was met with exemplary service. The bellhop and valet greeted me warmly and efficiently managed the parking process. The check-in experience was seamless, further enhanced by the friendly atmosphere that welcomed me into the hotel. Room Quality: The room was notably clean and well-prepared, reflecting the hotel’s commitment to hygiene and guest satisfaction. However, I encountered significant discomfort due to the mattress, which did not live up to the hotel’s promise of “the best sleep here.” It felt akin to sleeping on a wooden platform, detracting from the restful experience I anticipated. Overall Experience: While the Equinox Hotel excels in customer service and provides a welcoming environment, my experience was negatively impacted by the uncomfortable mattress and noise issues that hindered relaxation. For those prioritizing exceptional service and cleanliness, this hotel may meet your expectations. However, if a restful night’s sleep is paramount, I recommend considering alternative options or inquiring about room specifics prior to booking. Conclusion: Overall, I would rate my experience as average, with the hope that future visits may address the shortcomings encountered during this stay.

Amazing place to stay. The concierge was so helpful!

Amazing staff and amazing property in a wonderful location in Hudson yards. Top notch.

Amazing property, amenities and staff! Will definitely stay again!

can i wait to go back!

Excellent!

Love this place. Staff and neighborhood are awesome

Clean new property