Hotel is great, but restaurant are Extreme slow. Booked a table for 18.00. 18.15 i manage to her hold of a waiter to get a menu card. 18.30 I managed to get hold of a waiter to order the food. 19.10 our food arrived.

No facecloths in shower, only 1 cap. Metal door water protector beside shower is not properly attached. We ordered a queen bed, received 2 singles pushed together. With 2 single bedsheets. They didn't even try to cover the bed gap with a queen topper. Room is laid out for two single beds. When beds are a "queen" the power sockets are in the middle above the bed, meaning you are charging your electronics while they rest on a bed - would this be a fire hazard? In this configuration there are two lampshades hanging 2 feet above your head in the middle of the bed. Floor is stained in many, many places, the blackout curtain is hanging off at the top right corner. The white curtain is stained. We found a piece of broken sharp laminate from we presumed was the bedside table on the floor. Only one hot chocolate in a two-person room and the instant coffee option is awful. No bottled water in room - only a wet water container with a sticker on top. There is a lack of beer options at the hotel bar. Shower itself is nice, but the pressure could be better. Good sized TV, although it is old, not a smart TV, you cannot cast to it or stream anything. The bed mattresses are comfortable, and pillows are good. Quiet in room fridge. Room is nice and quiet, no noise from outside, unless window is open or from the hall. Provided shower toiletries are good. The AC makes the room very very dry, needs a humidifier. Spa staff were very helpful. Hotel was informed of all the above at check-in.

Excellent hotel with fantastic staff that did everything they could to make the stay perfect. Everything was good; cleanliness, room size, spa pool/sauna, breakfast. Location is very central just by the old city and nice restaurants everywhere. Couples long weekend but also good for families with children.

The listing on Hotels.com is nor transparent about access to the spa. There's a lot of hotels in Gdansk, the spa is one of the few features which sets this one apart, and is all over the photos and information on the listing. What's not clear is that the standard rooms incur an additional charge of 90zloty per person per day to use the spa! This is an outrageous fee, and we would have booked somewhere else if we had known. Either adjust the fees to cover the spa access for all rooms, or make it very clear that some don't have access. Lucky for us, Kamil checked us in and immediately sorted the issue in a professional and friendly way. The management have him to thank for this not being a very poor review. Other than that, the rooms are very small but it's a clean and well located hotel.

This is a very nice hotel with a lot of potential. The overall experience is good with nice rooms and a good location. Unfortunately the spa was a huge disappointment. It should be considered more as a pool area due to a very loud environment and too many visitors (although there is a booking system). Also a lot of kids playing so we would recommend a night booking. There were no robes or slippers available the first day which was a bit disappointing. The staff was helpful but not very service minded. Since the beds were very hard we asked for an extra mattress which was much better. Breakfast was good. For anyone having trouble with loud noises please note that there is a night club nearby which we could here in the room.

Amazing location and friendly staff

Perfect location to explore the city. Clean and comfortable hotel

Perfect location - lovely staff