Before we arrived I had contacted the hotel concierge to arrange transport to & from the hotel and a few restaurant bookings. The staff could not of been more helpful in arranging this and a small surprise for my husband on our honeymoon. We were picked up by the hotel and the driver was polite and courteous. When we arrived at the hotel we were greeted so warmily be multiple staff, our bags were whisked away, we were given a welcome drink whilst we waited in the comfortable lobby to check in. The hotel is beautiful, it exceeded all our expectations and the restaurants are fantastic (we highly recommend Shiroux). The biggest asset of this hotel is it's staff. Everyone we met was pleasant, chatty and could not do enough to assist you. The hotel left a lovely gift for us to celebrate our honeymoon and the staff always congratulated us and made a special effort at dinner. Even just going for a stroll, the staff would say hello and have a conversation. We throughly enjoyed our time at this hotel and would recommend it to everyone, especially the snorkelling. We will definitely be back for our anniversary in a few years!

Nice property , leading hotel of the world but they have three major problems: 1. Terrible breakfast dining allocation where you can book into a queue for breakfast and be told that your breakfast slot is in 70minutes. No body needs to plan their day or wake up time on holiday based on the breakfast allocation slot. 2. Over crowding: the whole dining areas and pool area felt overcrowded, more so when it rained. 3. Staff not wanting to open umbrellas when it was slightly windy. We found this incredulous when there were no winds but based on predicted weather forecast! This meant lying on subbed sun the heat! Located about an hour from Naha airport by car via the toll Highway. Two Major wings: sunset and beach. Total of 360 rooms and villas. On arrival, one has to drive up to the sunset wing.Valet parking- took too long when we had to pick up the car, at time we waited over 10minutes! Check in was ok- sat at the foyer with beautiful sea views but the whole process took too Long and should be more efficient. We were shown our room by concierge personal - room 751. Nice size room with a compartment for a walk In closet and good size shower with views to the balcony from the bath tube. Parking was free as per the booking or otherwise 2000yen per day. Turn down service - ice bucket and pj’s are out and about gift which was a nice touch but not useful- we left them all behind. Balconies are to close together especially 751 and 750 and 752.

Great staying

highest quality in Okinawa

Great

The property and staff were absolutely amazing!!! Easily this is the best property I have ever stayed at and the customer service is the beat I've ever experienced. My children loved the property and our room. We stayed in the Coral Suite Twin room which was massive. It came with Japanese pajamas, and keepsake flip flops and tote bag. This hotel was truly something special.

Amazing hotel, great service. And the food was delicious.

This is honestly one of my favorite hotels ever- the resort is a nice size- not too big or small. The pools are relaxing and the rooms are beautiful and luxurious. The service is great, and I had a really restorative time here, even though I came during rainy season. Huge thumbs up!