Everything was great

I paid the full amount when I booked. I never received the check-in instructions until I called the properly. I had to be on the line with a property representative for an hour and on top of having paid my reservation in full, I had to make another security deposit. I had made the booking as a contingency as it seemed convenient, I had the hardest time checking in. Finding the property was a disaster, fake adress, and hidden fees. The representative was very nice and understanding but it seems the property manager puts a lot of barriers to provide acceptable customer service. Overall I spent way too much money to stay here and I don’t recommend.

Enclosed but when I arrived entrance doors were not closed so I was able to just walk in. My room was so HUMID and sticky, I could not sleep without being stuck to the bed sheets. I don’t know if it was the cheap sheets or the air quality.

Gas was left on in our expedia, we sniffed the fumes and passed out. The owner offered us a different accomodation for this room, which we were forced to move into with such short notice. The fire alarm was pulled one morning at 10am, and we kept getting messages regarding the property being unsafe and them having to hire someone to patrol the property. I'm very displeased because they couldn't even provide enough towels and toilet paper.

While the property managers were friendly and the place was fine at first, there were many severe issues that arose due to negligence of the owners. Water was leaking in through the front two doors and into the living room and kitchen the entire time and no attempt to remedy this was made during our stay. Further inspection revealed water damage to the wood near the doors suggesting this is a repeat issue that they don’t care to fix. We ended up having to use our few towels to control the water situation. Additionally the AC stopped working and, despite promising to send someone, no one ever came. Further inspection revealed a way too big air filter just shoved in there, which is again just pure neglect by the owners. I never write reviews but no functional AC in Miami and water leaking into the living spaces for days is inexcusable. Their attempt to “remedy the situation” was providing a complimentary one night stay redeemable within 30 days…..

Very clean. Close to downtown area. About 20 minutes from everything.

Loved my stay! The little sun room was AMAZING!

This property is quiet and clean overall. The unit has a washer and a dryer with a small box of washing powder, which is convenient for us to clean our clothes. We can also reach the Walgreen and Publix with 5 min walk. One small drawback is they do not provide enough shampoo and body wash (only a small tube for each) so we have to buy our own.

great place to stay!

The space was spacious, and somewhat clean, but smelled mildly like a barn. In addition, we were on the first floor and the people above us walking around were EXTREMELY loud. It wasn’t that they were being disrespectful, I think it was just that there’s not much insulation and the floor was very squeaky. Also, on two different occasions, ppl working there knocked on our door. The first time they brought a mattress pad that we did not need ( no children staying with us) and the second time was about 20 minutes before check out.

We loved staying at this property. Everything was really cleaned and all the shopping places were close by. The management were attentive and easy to reach. We really enjoyed our stay. Thank you!

amazing place to stay! everything is very close by and walkable. also very clean and staff is easily accessible!

I was in town for business, so I do not have too much to say about the immediate neighborhood but will say it was only a few minute walk to downtown Brickell. I liked having a little more space that a hotel room and full kitchen. The communication is excellent. I would stay again.

The hosts were attentive and took care of all needs

Thank you for all team and their hospitality was great, place easy to find walking distance to downtown, groceries and many restaurants.

Excellent property I would stay again for sure. Great owners and fast help with anything

Very poor communication and almost impossible to check in. They don’t answer the phone and the building is difficult to find and entrance is somewhere else.

Nice

The stay was honestly super comfortable and the area around was perfect, I was able to shop for anything I needed around the area. Transportation was only a 5 min walk to anywhere near downtown and overall I would come back to this property.

Enjoyed our stay! Very clean, safe. Close to downtown. Fast communication with owners! Definitely will consider for next trip!

Great place to stay for the week. 8/10! The communication through email was great. The place was nicely decorated. The neighbourhood is beautiful. Only minor complaints I’d have is to clean the floors better. My bare feet turned black walking around! Lol.. and replace the lids for the pots (a little dirty but couldn’t get the debris out) They should also consider having full length mirrors!

This spot was perfect for our staycation. It was clean and there was sufficient space for us in the unit! The big perk was the parking and the easy access to the downtown area and the major highways. It was a quiet neighborhood and we felt safe. I’d definitely stay here again!

I would like to rave about my stay at Broadway Suites Downtown hosted by David and Jason! The check-in instructions were very clear and easy to understand and the hosts were very quick to respond with any questions we had. It was fantastic that there was parking on site and the place was in an amazing location but still quiet! The apartment was absolutely gorgeous, it was clear that the hosts put a lot of time and effort in making their home feel like home to others. I will absolutely be back and we will recommend their home to anyone traveling to the Miami area!

Lovely apartment in a very nice area. The place was super clean. There are restaurants, pharmacies, banks, groceries in walking distance. The host was in touch with us all the time making sure we had what we needed. Parking is right there on site. My husband was able to work from there all week long without any issues. Will definitely be back.

The appartment was agreeable, quiet, comfortably air conditioned and had good beds. Very cute building. We felt safe and had everything we needed close by. The staff were very friendly and helpful. We would love to come back sometime!

Loved the location, as it was very convenient and close to lots of nice tourists attractions in Miami! We were just minutes away from a gas station and a Publix (grocery store.) Brickell City Centre and Design district were very close and not too far to walk to if anyone is up for the adventure. Besides the great location, the rest of the stay was fantastic and the beds were comfortable. Kitchen was spacious and everything was modern in appearance! Communication with hosts was also really awesome.

Check in was real confusing just bc I have never had a self check in but they were very helpful

The contactless check in was a great feature. Was contacted with important updates timely. The host checked in via email periodically to ensure all was well. No surprises with the accommodations, exactly as described. We really enjoyed our stay.

It was quiet and a self-checkin system.

Very good location and the property was clean and safe! Thank you.

The apartment was not properly cleaned and the management had to be emailed but a housekeeper was sent the next day to clean the unit. The only TV was in the living area. The bathroom vent was not working.

Had an enjoyable experience here at BroadwaySuites. Needed a fast place to book during my process of moving and this place was perfect. Walking distance to Publix and the Brickell surrounding area. Unit was spacious enough and included a nice kitchen, living space, and laundry & dryer in unit in addition to one free parking space. Paola & the team at Rocketstay made my experience here very easy and enjoyable. Everything was communicated well, & self check in with the padlock made it a breeze.