Location

Had booked the property via hotels.com. The property is conveniently located, good breakfast and clean. The major issue in my case was that I was double charged - once by hotels.com and the property also charged for my stay. Be careful and check your credit card statements to ensure charges are correct for the stay

The desk staff are excellent employees. Their obvious care and concern that I be compensated for the filthy shower is much appreciated. They both left notes for the manager, who never bothered to reach out to me.

Around 8 pm when we got to Knoxville but before we checked into the hotel, I get a call from the hotel staff saying that our third party booking (hotels.com) shouldn’t have told us this hotel had availability because they don’t and they don’t have a room for me. This is a day after I booked and got a confirmation. Also, I could have checked in at 3pm that day so why were they just now calling me at 8pm. Anyway, apparently there’s no manager available for me to talk to. I tell the staff member that I want to talk to management and she tells me she will “try” to get ahold of the manager and the manager will call me back. The manager does not call me back. However, the staff member calls me back and tells me the manager has worked some things out and I now have a room. Once we got into our room it was very clean and we were pleased. Interstate traffic was extremely loud and a little annoying during the night. It actually woke me up several times. We will not be staying here again due to such terrible service. Also, this was not a hotels.com issue as I’ve used them for many years and this has NEVER happened.

The staff are untrained and not able to help with any issue. I was double billed for my stay and Hilton itself can't fix the issue. The actual hotel doesn't know how to fix the issue and is unwilling to even try. There is no manager at the hotel to speak to.

Clean property/rooms and great customer service, complimentary breakfast could be improved. There is construction near the hotel, so the sign to turn into the property is not very visible and property is on a busy street so it is a little difficult to turn in and out of the hotel. There is no restaurant onsite, but you can go across the street to the Aloft hotel for food and drinks.

The first room we were assigned was missing the privacy blackout blind. We were moved to another room that was ok, but the bathroom had obviously had water damage and floor tiles were no longer secure so they wiggled as you walked. Wallpaper was also peeling in the bathroom. The deadbolt on the door to the room was difficult to lock and unlock. It seemed to be slightly out of alignment. On the positive side, both rooms were quite spacious and handicapped accessible (although we didn't ask for that). Room was clean as well.

The service was great. The breakfast was not great. Overall 4/5 stars. Also, the water filter was out.

My only main complaint was the one-ply toilet paper that breaks too damn easily.

Easy access, easy parking, clean and safe area.

This was a great stay. The ev chargers were a nice surprise and added to convenience.

Everything was great

Room was a little small and there was no microwave or closet space. However…the coffee was always hot and available. Bonus points for flavored creamer options. The staff was friendly. The water was hot and the pressure was good (that’s a biggie for me). And the bed was EVERYTHING. I slept like a Queen. I would stay there again just to get a good nights sleep. Great value, especially for the price.

price and location

Room was near the interstate. Lots of highway noise.

Convenient off the expressway for a quick stay while traveling.

It’s a little on the plain side

Very clean and accommodating. I love the new soap/shampoo dispensers. Well staffed to answer any questions.

No microwave in the room, fridge on floor and too small to utilize, and limited desk space! For the $150 per night, and being an avid Hiltons Honors member, I was disappointed in my stay. I will mainly stay with Home 2 Suites by Hilton going forward.

Bed and pillows were not comfortable

The room was unbelievably small. Towels are very poor quality. Will not stay at a Tru again.

Great stay! Bed was comfortable, staff was great. Nice place to stay

The lady at check-in complained the entire time about us using a third party booking source instead of focusing on just checking us in. I had to call said third party customer service upon check-in to have them send over confirmation of payment. Overall just inconvenient experience.

Comfortable

Dirty sheets

if you like to stay out late and sleep in, beware housekeeping is very loud and you will get woke up around 9am due to banging, stomping, and slamming doors

Great stay. Joseph at the desk was friendly, helpful an very knowledgeable. Thanks!

Desk staff was very friendly & helpful

Polite staff. Clean. Some semi noise from expressway.

Front desk staff was helpful.

For exterior noise, this is the loudest hotel in which I have ever stayed. The associates with whom I came into contact were kind and accommodating, though the room was small, uncomfortable, and noisy.

Bathroom shower was in bad condition, limited breakfast, no fruits or pancakes