This is the second time we stay at this property and unfortunately the experience wasn’t as positive this time. In a clear effort to cut costs, the hotel is no longer heating the outside pool (we asked for it at least 5 times), the temperature of the water in room (shower and sink) was lukewarm, and the jacuzzi wasn’t working either. Instead of disclosing all of these shortcomings on the website or at check-in, the staff simply said that the jacuzzi wasn’t working. If you want to use the sauna, it’s also necessary to request in advance so that they can turn it on and wait until it heats up. You also need to take a class on how to operate the safe box in the room if you wish to use it. I’m yet to see a more cumbersome hotel safe box. The staff listens to the feedback and smiles back, but that’s it. They don’t address the problem right away. I don’t know if it’s because they can’t do anything about management’s decision to cut costs wherever they can, or lack of hospitality training.

The staff, the amenities, the pool, the room and view, breakfast was wonderful with a lot options.