Was clean and comfortable but the bed could use updating.

The hotel was immaculate and the staff very friendly. We also really liked the location and the cost was very reasonable.

As close as it is to the Memorial and Museum, and within the Trade Center transportation center and near Fulton transit hub, the hotel is in a okay spot. Would have been nicer if the view was not of a building, but maybe of the rest of downtown, oh well. But really, the staff are awesome and provide excellent customer service. Would I stay there again? Hmmmm maybe.

I loved the location of the hotel, though downtown manhattan/financial district there was so much to explore. We didn’t even scratch the surface. The staff were kind , welcoming and simply amazing. They were so hospitable which made a huge difference as we have never been to NYC before. Our room size was perfect, so much space, the beds were comfortable- and the shower was exceptionally clean. One thing I always look out for is a clean shower and the hotel didn’t disappoint. I would definitely recommend a room with the city view. It was so beautiful day or night ! One thing I think the hotel could improve on is having a phone in the room. As visitors to the USA we had an eSIM which covered data but not call which meant we couldn’t call reception if we had any queries or concerns. Instead of going downstairs. Besides that we enjoyed our 6 days in NYC and I can’t wait to come back

Clean, very good last minute weekend deal, good location. Air conditioning difficult (too cold or too warm). Prices for breakfast are High, in hotel and in vicinity. Expensive neighborhood, near de WTC, lots of tourists.

Very comfortable, clean, and great location

We have stayed in a good few NYC Hotels but this hotel was by far the cleanest, room was spacious and the view was spectacular and all staff we encountered were super friendly and attentive. The hotel kindly gave us an upgrade to mark my daughters birthday. Our 6 night stay was incredible value and the hotel is well located within walking distance to many areas including the South Street Seaport and also there are excellent subway and path connesvtins from the WTC nearby. We slept well as there was no outside noise. Can’t wait to return again

Very slow elevators

Convenient for WTC and 9/11 events. Rooms small but clean and bed comfortable. There is a Whole Foods store and a few reasonable restaurants near by.

Lovely

A convenient hotel that is close to lots of subway stations. The rooms are small but very comfortable and clean. Staff were helpful and friendly.

clean room, nice view, good location!

We enjoyed our stay, but we were charged $26 for a bagel on the 6th floor. I didn’t think that was fair, as I thought it was complimentary with our room, because no prices were posted. We got to the area 15 minutes before they closed, so we couldn’t even enjoy the view.

Clean, spacious, modern and comfortable.

Great location. Beautiful, clean, quiet room.

Excellent

Property was amazing. Great view and walking distance from shops and restaurants. Was also given complementary drinks for us Celebrating my husband‘s birthday! Staff was amazing!

Nice hotel

The room was comfortable (especially the bed and pillows) and clean. The staff was helpful. The location was perfect for us. We discovered new sights and scenes in the neighborhood and met up with our son from Brooklyn.

The hotel is nice and clean. I booked a room for 2 people, small room but good for the price bc its clean and very well maintained. I like that they have a hotel bar. They were able to keep our luggages before the check in. The distance of the hotel to the train station is just 4 mins walk so it's a plus. It's just sad that they weren't able to accommodate my late check out request bc of no availability. It's fine, and I understand. Overall, I would recommend staying here.

The hotel is an average, I had a higher expectation before checking in. Standard king is facing another building, no view at all. Two front desk staff promised me to change to another room with partial view of the World Trade center, because we will stay here for three days, on the second night, the manager said there is no such option and the only option is to pay for the surcharge of the room. The hotel does not provide glasses, I had to grab from the bar, they neither have body lotion and hair conditioner. I thought these are standard items for a hotel. I will not stay here again, there are too many options around the financial disctrict.

Pictures can be deceiving, and the AC didn’t work like a normal AC. They have some type of timer and motion sensor, both of which seemed to not actually work. Our room never got below 75/76 degrees and we would wake up multiple times in the night sweating with our room at 80 degrees. Staff came in multiple times to address it and that’s when they informed us about how the system works. I even asked what about when we are sleeping how does the room stay cool and they just apologized and said there wasn’t anything else they could do about it without really answering directly. The beds and pillows are comfy, we got the room at a good deal for NY, but if I had to pay what I paid for this room anywhere else, I would be really upset and probably switch hotels.

Nice stay and super clean. Safe neighborhood

Amazing experience!

The hotel is beautiful. The lounge seemed nice. My room was small but stylish and clean. I did not like that there were no "extras" or amenities. Breakfast was $24 per person! Not worth it. I also did not like that there was scaffolding completely covering the entrance. All that being said, I would stay there again.

Nice hotel

Still affordable new hotel with very nice spacious rooms and helpful staff.

Fantastic location and lovely clean and modern hotel. Good value for New York also

Everything was good

Great hotel

Perfect location. Great staff. Ohares pub is right next door!

Great hotel, would stay again.