The reservation I made somehow was in their system under my wife's name. It took way too long to get this sorted out and I wasn't confident that they were going to be able to locate my reservation. Also, we found that due to language differences, it was hard to communicate with staff on certain issues. Our room was fine and their breakfast service was nice.

Great stay overall. Beautiful view and very clean room

Nice

The breakfast was limited and no juice was served in the 5 days I stay

This hotel is beautiful and the view is BREATHTAKING! Currently there’s construction right next to the hotel but it didn’t bother us. The breakfast was ok, nothing to rave about, but they did have hot and cold options. I liked that Wendy’s was a 4 min walk away and open till 3am. It came in clutch after a long flight. There’s also a Publix nearby. Will definitely stay again.

Great stay!

The suite was nice but our tv was broken in the bedroom area. Though we called down to guest services and they were willing to change our room. I felt like they should have known that the television wasn’t working before they put us in the room. Also the breakfast options we not good at all. It was to many people in such a small area trying to eat breakfast

Great area. The staff at the hotel were kind and friendly. Worth every penny.

I arrived at the hotel around 3:30 PM, aware that check-in time is at 4:00 PM. When I first approached the front desk, I was informed that my room was not ready yet, which I completely understood. However, when I returned at 4:00 PM, I was told that a few more checks were still being done on my room. While I appreciated the complimentary item offered from the bar, over 20 minutes passed without any communication, and I had to approach the front desk again to inquire about the room status. It felt like if I hadn't taken the initiative to ask, I might not have been informed promptly when the room was finally ready. Upon entering my room, I was disappointed to find that it was not up to the cleanliness standards IHG promises. Several areas appeared to have been missed during the cleaning process, which is quite disappointing given the brand's emphasis on its "clean promise.

We enjoyed our stay the hotel sent up a lovely charcuterie board for my husbands birthday I thought that was such a wonderful thoughtful gesture. The hotel was clean and close walking distance to many restaurants. We will visit again

Room was filthy and they did not respond when I politely asked them to clean it.

Overall was a good experience for family trip! Just couple of details that need to look, for example our first night, the bed sheets has hair on it a lot, was a little disgusting, second our tv was broken and didnt work. Breaksfas was ok, need more varieties you cant give scrambled egg and also biscuit with eggs, need to be another choices, and ran out of food really fast, if u start with plain bagels you need to finish with plain bagels.

Clean, friendly staff, and lovely property

Good location, clean and spacious room

Great location

I did not like the amount of homeless persons lingering on the corner. Felt a bit unsafe being a lone female walking back at night.

Excellent

The place was clean and nearby Miami Airport.

This property has so much potential, but falls short due to poor management. Positives: Great location, large suites, and beautifully designed. Valet was friendly and fast. Negatives: front desk and housekeeping were impossible to reach. They never answered our phone calls. There was hair everywhere when we arrived to our room and when we asked for someone to come clean it they came in with an oversized lint roller which didn't do a great job. They were also visibly annoyed by the request. I am wondering if the floors of this hotel have ever been mopped because they are very dirty. The television and phone in our room did not work for our entire one week stay, and our requests for repair were ignored. The curtain rods were also broken. Several lightbulbs were out. One of our toilets was slow to drain. Maintenance was unresponsive. The pool often lacked towels and the floor drains smelled of sewage. Breakfast was poorly stocked.

Amazing

Good

Loved the balcony view, having a kitchenette and extra bathroom.

Very good and very spacious rooms

Good location and excellent for walking in Brickell.

Property nice, rooms clean, staff friendly and very helpful. Only thing some tv dont work

Everything very good! An amazing place where stay in Miami. The pool is perfect to relax andare the room is very confortable and with an amazing view. Amazing

Good

Customer service was the best I’ve seen in years!

First the pros: The suite was spacious and well-appointed. The place was well-lit -- lots of natural light as well as from fixtures. There were ample outlets all over for charging phones and laptops. Breakfast was included and was fairly good. The pool area was large. Gym was fairly well-equipped. Centrally located in Brickell, only 2 blocks from SW 1st Ave dining and shopping and 6 blocks from the Brickell City Center. Now the cons: Breakfast after 7:30 was a disaster. They were out of omelets and hot sandwiches. The omelets were being replenished at a very slow and unsustainable rate. The hot sandwich was gone and never replenished. After 9, the crowds were all but off the charts. Many patrons left with only cereal for their meal. The shower had no hot water at 6:30 in the morning. While it's not a big deal in the Miami heat, it's not a comfortable shower. The fact that the hotel didn't have hot water in the morning was absolutely unpardonable. Pool water was green and hazy. Couldn't smell any chorine, which was a concern. Even saltwater pools make enough chlorine that you can smell it in your swimwear. Not so here. As if that wasn't enough, there were no pool towels on a Monday night. I had to run to the front desk to get a towel. Not the hotel's fault, but the block on SW 2nd Ave between 11th and 10th St is filthy with open garbage and dog poop on the sidewalk.

Overall the property is good; however, TVs aren’t working, WI-FI isn’t accessible so kids weren’t able to use their gadgets. Else, love the room and space.

!!

I was skeptical about the hotel at the beginning, but after arriving I was delighted. I stayed with my mom, it was her first time in Miami. Staff members were very professional and friendly, I requested trash bags and coffee capsules to the room, when I came back they were already there. The room was very clean, the view was great. Pool area was very nice and clean. Breakfast was not as bad as expected. I loved this hotel, I would stay there again.