Clean hotel and room, close to everything we wanted to do in Franklin, TN and the staff was friendly.

Clean

Very convenient walking distance to everything you could possibly want

We just stopped here for one night but it was so clean and comfortable. The breakfast was good with variety. My only complaint would be the door in room 201 wouldnt open or close easily, nor could we lock it. But we felt very safe here so we didnt really worry about it. We will stay here in the future.

The location was an excellent choice for locating a hotel in the area. It was close to restaurants and shopping. It wasn't that far from activities near Franklin and Nashville. The HW wasn't that far when we departed for home!

Excellent hotel. Always clean. Large towels. Great breakfast.

Employees fighting during evening. Screaming and cussing at each other

Clean. Nice breakfast. Great staff

New appliances, free parking, and free breakfast. You can’t get much better than this. It was a great stay.

Loved this property. It was close to all we needed.

I would have given this hotel 5 stars BUT the ONLY reason I booked this hotel was for the pool. Myself and another person in our party called before booking and again the day before our stay to make sure the pool would be open and we were assured it would be. It was not. We weren’t offered anything for the inconvenience either. Luckily another hotel in the area was kind enough to let us come over with our 4 broken hearted kids so they could swim. Other than that, it was a very nice stay. Comfy beds, clean, and the best complimentary breakfast I’ve ever had at a hotel.

Newly built

Needed both elevators working for large groups.

The elevator was not functioning, I'm handicapped and we were on the 4th floor. Front desk clerk was indifferent and rude. We should get a discount!

Love this hotel...will put it in our travel notes for future trips

Definitely staying there next time we are in Cool Springs. Great place to rest.

Nice new well appointed hotel

Clean and up to date !

Exceptional stay!

I visited Fairfield a couple of weeks before my stay. I was greeted by a lovely young lady named FeFe. I wanted to see a room, and she was so hospitable. She showed me a lovely room. She also showed me some prices to compare for booking. I loved how comfortable she made me feel. I also loved the layout of the various areas to visit if I didn’t want to stay in my room. The icing on the cake was the complimentary breakfast!!! Such a variety to choose from. I posted pics on google maps just in case anyone else wanted to enjoy this beautiful place. I know I will make Fairfield Inn my hotel of choice from now on.

I have stayed at several different hotels, but this is my first time ever staying at a Fairfield Inn. I must say that I am thoroughly impressed and in awe of this wonderful place. Spacious and modern room, complimentary delicious breakfast, so many areas to explore outside of your room without leaving the hotel. The view from every window was awesome, and I didn’t miss trekking through the snowy streets to check out the surrounding area. Thank you Fairfield Inn and All of the many people who worked so hard to make my stay so enjoyable. 💜💜💜

Place looked brand new, very clean and updated. Rooms were spacious and the bathrooms were terrific.

The air conditioning is an ordeal. The hotel does not allow each guest to adjust their own air conditioning in the room that the guest paid for. We called maintenance twice and they did nothing. They told us that due to Covid protocols, the air conditioning always had to be on and at a very low temperature. I ended up getting sick with my throat, in those days we were at -2 degrees Celsius and we were never able to turn off the cold air conditioning inside our room. I had a second reservation and I decided to change it to a better hotel. I changed to the holiday inn Express Berry Farms in Franklin. At the Holiday Inn Berry Farms hotel it was a wonderful experience.

We were in town for a work conference in Franklin. This hotel was a convenient location and just a short drive away. The hotel was very clean and still had a “new” feeling. The staff was pleasant and helpful with any requests. We would definitely stay here again!

I love this hotel. We stay here everytime we come to Franklin/Nashville.

Our bathroom floor was dirty where it needed a mop. The tub was stopped up. My sister woke up in hives. I told the guy at checkout. He didnt offer a discount or anything. He said, ill let housekeeping know. When I arrived, no one was at the front desk. Someone came out about 5 minutes later.

Great and very clean

New, clean hotel

Clean and modern looks

I’ve been stay here 4-5 times a year for the last two years and it’s been consistent every time

The staff was very friendly. Dining area, gym and pool are all very clean. Room was pristine.

This was a very nice, well kept property. Staff was friendly. Could use a larger pool for children to swim.