In a nice location, but the ownwer was not invited to eat, but showed up anyhow?

We had a total of 18 guests staying in this home after our daughter’s wedding and unfortunately the experience did not meet our expectations. There are some things that need correction and/or improvement. A detailed list of 9 issues was sent to the owner via VRBO after our stay and we requested a partial credit on the rental fee ($2900) because of 2 main issues; a smoke alarm that chirped all night in the Safari suite, which had 4 guests, and there was no hot water throughout the entire house. The property manager acknowledged our list of issues and responded that she would convey our rental credit request to the owner, but did not receive a response from either, which was extremely disappointing since our guests were inconvenienced. One guest took an Uber home in the middle of the night (33 miles away) and the other three guests left early the next morning because they couldn’t sleep with the constant chirping. Other issues included finding personal prescription medication in a drawer near the kitchen (safety issue) and no detailed list of check out instructions provided upon check-in. We took it upon ourselves to guess what was required, so we stripped the beds, washed dishes in cold water, took out the trash, shut off all the lights and locked up the house. We locked all doors except for a door in the master suite because the deadbolt lock would not work (another safety issue). As a result of all the issues we experienced, we cannot give this property a positive rating.

At first we had problems trying to contact the property manager through the app, but there was a glitch in the app and we got there property. Managers were really nice and helped us out and gave us a tour.

This is house is incredible! So much space, huge kitchen, beautiful views, for sunrise AND sunset. Every bedroom had its own bathroom (so important for larger groups). You feel like royalty here!

We planned an office retreat on this property. The property location is beautiful. The house is huge and could easily accommodate a group of 23 adults. All amenities were available. All in all a very comfortable and hassle free stay. I would book it again. The beautiful views were an added bonus.

William was a very gracious host! The trip that was scheduled for my group was in jeopardy due to spreading wildfires, so I wasn't really sure if we would need to stay at the chateau. I let him know of the situation and he was very understanding, letting me cancel and issuing a refund. I can't thank William enough for his responsiveness and understanding during a tough time. I am really hoping to be back to stay in this beautiful estate, knowing that William's dedication to his guests will ensure an amazing experience and such an amazing place.