The location is good, very close to one of the main plazas and a good coffee shop. The beds are comfortable and the rooms are nicely decorated, remodeled and clean. If you are not on the first floor be prepared to climb.

The room right across from reception is hard to get around. The space is cramped with too many beds in the space. The exterior wall is adjacent to an iris pub/nightclub. It's loud until about 2 am. We stayed one night and then left to find a more quiet room with success on the same road.

Location, staff, price.

Noise and music from outside Lack of windows in suite

It is very well located in the Historic center, and the staff are very friendly and helpful. All the historical attractions and local boutiques are within walking distance. The amenities were very clean and comfortable.

There is no elevator or ramps for people with mobility needs, however this is a problem all over the country and not unique to this hotel.

Location couldn't be better! In the heart of the city centre on the main high street. Nice staff, great service

The suite was meant to be for a family and yet had no doors between the two rooms. Also, a bit noisy at night as there are bars next door. Lacking natural light too.

Only the location

The property is extremely old and worn out! The suites with kitchenette are all super old. They couldn’t even find the remote control for the ceiling fan. It took at least 15 min to get warm water in the shower and only little water came out. The rug in the bathroom looked like it “ was alive” just disgusting! The bed super small for two . Very noisy room with street front. We couldn’t leave the door closed to the terrace because the air con made weird noises and the room was warm. The brown tones including the furniture belong to the last century. Can’t really recommend it!

The gentleman at the front desk was so friendly and accommodating, showing us a couple rooms to choose. He also got in my car and took me to the free parking lot a block away. The terrace overlooking Calle Cinco de Mayo, especially for our dog. We thought it would be loud on the weekend, but noise quieted down significantly before midnight. Being able to walk out the door into the heart of Queretaro was awesome; we had tiendas, restaurants, and bakeries at our doorstep!

The room was a little small. We chose it for the terrace as opposed to a little larger room, which felt very closed in. The bed wasn't the most comfortable, and we brought our own pillows because theirs weren't very good.

Location, location, location. Loved it!

Staff was very helpful and courteous.