We had an excellent stay at Killians. The staff was attentive and friendly. The location of the hotel is a stone's throw from the ferry port which is accessible by car ferry. Fort Kochi sightseeing is all accessible and there are plenty of tuk-tuks outside to visit Mantancherry. The hotel is nicely designed with the corridors facing into a courtyard with a pool for a cool dip. The rooms are large and clean with all the basic amenities. The hotel were lovely enough to organise us an Uber down south, a later check out for our honeymoon, and even fixed my shoe. An older building but with a lot of charm and a quiet, serene feeling off the main road hustle and bustle.

I would suggest asking for an omelette at breakfast, as the breakfast options after 9am are limited. Limited menu for dining at the restaurant, but plenty of options nearby. The facilities are a little older, but it gives a more rustic feeling for guests looking for simple, authentically colonial charm.

Very clean surrounded by green.Very large room. Helpful and friendly staff.

Everything ok.

Location

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Right in the heart of Ft. Kochi, Accessibility to key landmarks - 👍🏻👍🏻👍🏻 Restaurant - 👍🏻(many good cafes around the hotel to try out) Staff - 👍🏻👍🏻👍🏻 Facilities - 👍🏻👍🏻 Price to Comfort - 👍🏻👍🏻👍🏻 Would I stay here again - 👍🏻👍🏻👍🏻

No major issues as such. Air conditioning - sometimes it was stuck at 24degrees. A good comfortable quality stay otherwise.

There was no ventilation vents in the bathroom

Good central location . Nice large rooms . A more traditional style rather than ‘Travelodge, Ibis ’ style hotel.

Nothing really . If being picky the view from the room wasn’t great . I wasn’t tempted by the pool.

Old world charm, with modern facilities. Friendly and efficient staff. Excellent location from the Biennale venues. Excellent sea food restaurant.

The physical infrastructure, or HARDWARE, is undoubtably excellent. The hotel is located on the picturesque River Road, close to landmarks like Santa Cruz Basilica and Bastion Bungalow. Numerous restaurants, shops, cultural centres, the ferry station and Fort Kochi bus stand are within walking distance. Aspinwall, the main venue for the Kochi Muziris Biennale, is just a stone’s throw away. Killian’s hotel is built in a U shape with a small swimming pool in the courtyard. There is a restaurant on the ground floor, with a total of 22 rooms spread over the first, second and third floors. Although this hotel is located on a busy street, there is sufficient space within the property for parking a dozen cars. Our family group occupied two rooms on the first floor, which were quite spacious and well furnished. Brown ceramic floor tiles and natural lighting imparted a warm ambience to our rooms. As for furniture, there were twin beds, a study table with a chair and a round table with a pair of elegantly shaped wooden armchairs with cane weaving. The only shortcoming of the room was that the illumination was insufficient at night. The bathroom was quite spacious and it had natural lighting. The toiletries were unbranded, but their quality was fairly good. The only drawback was that the water tasted saline.

The services, or SOFTWARE, left much scope for improvement. I had booked two rooms from 26th to 30th Jan through booking.com and it was said that the amount would be charged to my credit card on arrival at the hotel. Further, the confirmation clearly stated that free cancellation was available till 2359hrs on 18th Jan. Yet I got an email from the hotel late on the evening of 14th Jan, asking me to pay the booking amount by 4pm on 15th Jan, failing which they would be “forced to cancel the booking”. I phoned the hotel and spoke to Mr Chandan who consented to investigate this unsavoury email, but I did not hear from the hotel again – though mercifully they did not carry out their threat to cancel the booking. Breakfast was not included in our package, but we did consider eating at Lilly Grace Restaurant. The spread was disappointing and not worth Rs. 500 + taxes. The Room service also offered quite a limited menu. Killian’s seems quite stingy about low value consumables like water bottles and tea bags, which are liberally provided by other hotels of this standard. Tea bags, milk sachets, sugar packets and coffee sachets were jumbled in a jar with a small mouth. If any of them were consumed, they were not replaced during the daily cleaning. On the last day I requested a late check out for one room since our flight was in the evening. The receptionist said that she had to speak to the manager. After making me wait for several minutes, she said that we could keep one room till noon. According to our booking, the check out time was noon for both the rooms. The reason given for refusing my request for late checkout was that they were fully booked. This seems highly unlikely, considering that it we were checking out on a Monday (that morning, the occupancy was so low that the usual buffet breakfast had been cancelled).