In town to visit family. We brought 2 dogs, as hotel is doggie friendly.

The elevator door: Let’s just say it wasn’t fully working because it would open and close half the way and required brute force to fully open and close it. The room: We killed a couple of stink bugs and a roach before leaving for our event. Upon on our return, we found more stink bugs in our room. The front desk agent said no more rooms were available because they were fully booked and offered no remedy to the situation. The temperature in the room couldn’t be adjusted because the air conditioner was broken and it couldn’t be turned off, so the room was cold all the time. The next morning, we discovered that the window had been left open and it had a giant tear in the screen. The breakfast: If bread is your love language, then you’ll enjoy their offerings: toast, bagels, and waffles. In addition, there was yogurt, oranges, oatmeal, cereal, and hard-boiled eggs to get your day off to a terrific carb-loaded start. To wet your whistle, there was coffee and hot tea available. The coffee urns and station were dirty and after fixing some coffee, I overheard another guest complain that the tea water was discolored. Needless to say, I didn’t drink the coffee.

It was awful, we left after 30 minutes. The room was disgusting and had roaches crawling around. I have tried to chat with Hotels.com about this but it keeps dropping. This needs to be refunded, the hotel already cancelled the payment but not sure that has cancelled it though Hotels.co please put a phone number to call in the app, your chat doesn’t work.

Cockroaches at coffee bar. Cockroackes in my room on the 3rd floor! This means they are throughout the entire motel! Elevator door opens only halfway. Breakfast is not sufficient for number of guests. They could not keep up with eggs, sausage, etc. When they would replace one the other would be gone. You had to wait on everything. I had to tell the kitchen staff, what appeared to be hours after they left a box of food on the hallway floor that was supposed to be stored at 0° in unsafe and unsanitary conditions. It was 9am and they bring that stuff in at 6am. No sugar substitute for coffee. A total disaster and I will be requesting a partial refund.

I realize that pets are allowed. But to see Pit-bull running around the lobby yesterday evening due to the owner putting him out. I felt bad for the dog and it is a safety concern

Area was definitely a mess. We received a call in the way there that they didn’t have any rooms Initially and stated the rooms were full and others were being maintenance. To my surprise it was a lot of hiccups at first. But we were able to get a room that was required for our needs. I had paid for early check in and by mistake to many days for one dog. I had to get that situated as well. But I notice in the room a cockroach and the room was not as clean as I had liked it to be. However we needed a place to stay. We also were told we needed to pay a $100 deposit even though we paid for the rooms. It was supposed to be refunded as well as all the errors made. But I will say the staff were nice. They tried to fix the situation. There were a lot of stores around which was very good. But it seems they were in a bad area. So much trash around litter. Also my dog got flees from walking around the premises. When I got back home I had to wash him 5x for him to feel better. The building said no smoking and people were smoking cigarettes and weed. They had no food or drinks except water in there lobby refrigerator. The bottles of water were $2 each as I had to buy 4. We prefer not to go here again unless we a in a very desperate need. I didn’t even eat their breakfast because of knowing there were a roach in our room. I was concerned that its possibly every where. Also people obviously don’t pick up after their dogs. Poo were every where in the grass.

My stay was not good. Bed was uncomfortable the linen was not comfortable. Do they even replace linen when I noticed that it was worn with a cigarette burn in it. No iron even if needed . This was a total waste from the beginning with a 30 minute delay due to the staff not being able to activate my keycard after 2 attempts going back to the front desk. I did request a discount

The room looked fine and clean, it smelled of cleaning fluids. The bathroom fan did not work, the AC fan rattled, the elevator door did not open fully. They are trying but clearly the place needs some repairs.