Pretty normal hotel experience although the pool was very chlorinated.

Too much humidity in our room

No issues. Enjoyed the stay.

The hotel is very clean. The staff is courteous friendly.

Room was a great size, plenty of room for our family of five. Staff was awesome very helpful and responsive to my questions/issues. Biggest complaint by far was the pool, it was disgusting. The pool is indoors and the room was unbearably hot but that wasn’t the worst part. The pool it itself was not taken care of, the water was cloudy, the floor was slimy, and there were clumps of hair inside and around the pool. In all honesty if they maintained the pool the hotel would be so much better.

Conveniently located.

Nice

Our room was not cleaned when we checked in so we had to switch rooms. The person working the front desk was great, professional, friendly and very helpful. But overall the property is dated. The water was empty in the workout area. The updates to the lobby seemed nice. But the rooms need work.

This property

When I complained that the sink wouldn’t empty and I was ready for bed, because there was only one person on duty, it took a long time to come and then yelled, I mean, Yelled, at me for wanting her to come quickly. I had to close the door on her that she was so rude and abusive. I would never go back to that hotel.

Put maid service sign on door- room not cleaned.

The room was dirty, smelled like mildew, and the A.C. wasn't on. The room was musty, carpet was filthy. The bathroom sink had draining issues, towels had yellow stains and the refrigerator compressor was making noises for hours. We were sneezing out of control and had headaches due to the mildew smells. We checked out 4.5 hours from the time we signed. We couldn't stay there and had to sleep in our cars. The customer service was non-existence. I emailed the manager and no response.

Great easy location for Falmouth vicinity. Clean, friendly and good breakfast!

We rented a room at the Holiday Inn which is a half hour from our home because our floors were being redone and the house was not ready for us. Upon arrive/check in, after the receptionist clearly saw us waiting 20 minutes for our turn to check in a person walked in and she started to check him in ahead of us. I had to speak up instead of her saying we were next. The man thought we were with the woman that just check in, not his fault, but the clerk should have known. Then after giving her my ID and credit card, she pushed them back across the counter to me and said she could not rent to me. I thought she was joking. She repeated and I asked why??? She said they can't rent to locals. I asked for what reason, and she just kept repeating the same thing. The Holiday Inn left a family of 3 without a place to stay that night (at 7:30pm). We had work and school the next day and had to find another place to stay. Unacceptable business policy and what a way to treat the locals who have referred family and friends to them for years. When I mentioned that I have already paid for the room, she said we would have to take that up with Expedia. So, on that note we would like to be refunded for the charge. Thank You. Diane McKee

Charged me over $300 when it was less than 100. The room was also dirty with stains.

It was a very comfortable stay

It was fine. Renovations are happening. It would be nice to have food/beverage there even in the off season. Front desk folks were great.

One challenge was having no hot water. Otherwise I would return again

Everything was as advertised

The breakfast options were fewer than I was expecting, with a charge for each individual item ($3 for an apple, $5 for a bowl of oatmeal, $5 for two small muffins, etc.). Perhaps I've just been spoiled with the other hotels we have stayed at in the last 6 months.

Clean, comfortable and affordable.

Extremely courteous staff.

Easy check in, front desk staff was very pleasant, cookies and coffee were offered in the lobby which was a nice touch! They had a business center with two computers and a printer. Room was clean comfortable and quiet, will definitely stay again.

The person who checked us in was friendly and check-in went well. But our room had stains on the carpet, towels, bedspread, sheets and pillowcases. There was a white powder on the floor next to the dresser, and human hair in the tub and on the bathroom floor. It was gross. We wound up having to leave early for an emergency so we’re unable to complain to the staff. Wrote a review like this for Holiday Inn and they gave me a one cent refund. I would rather pay a bit more for a clean place to sleep.

Expedia did not alert us to the rehabilitations going on. restaurant not open, the pool closed, cosmetic changes underway but the bathroom and heating system is what needs an upgrade. overall, poor place and would not recommend to others right now.

this property needs a uphaul

I was disappointed when I first arrived. I have 4 bags and asked to have a luggage trolley so I could bring my things up to the room. After checking in and receiving my room key, I went to my room only to discover that my key did not work. when I tried to return to the desk to get a working key, I couldn't bring my luggage all the way to the desk because there were steps that I couldn't traverse with the trolley. When I did get to the desk, one of the gentlemen behind the desk appeared to be learning how to use the computer system, but as happens to us all when we are learning new things, it can be slower than usual service. That was not the issues, the issue was because of this delay, I had to return to the hallway to drag my bags back to the front desk over multiple stairs. I have a significant shoulder injury because of which I cannot lift over 10 pounds. As a person working in health care, I wonder how my patients in wheelchairs and with walkers could manage in your hotel. Lastly, I would like to say that I was concerned about the condition of the Keurig, the water reservoir was filthy, and there was no other way to get coffee. There wasn't any in the lobby. And the rug in the room was filthy also. How can this be acceptable to you, particularly as a place that families with small children come to, a place of beauty and incredible coastline where so many vacation? As a physician, my objective here is to alert you to the unmet needs of the disabled and the risk to children

Hotel is showing its age. 50 years.

We were stuck in stand still traffic which caused us to be unable to make our reservation. We tried the online agent to try moving our reservation to a closer hotel, and got stuck in a very frustrating and unhelpful loop. We called customer service which had so much background noise we could barely hear, just to be told too bad there is nothing we can do.

The pool was out of order and the bathroom smelled very musty and the toilet was running all night.

I paid way too much. Motel is old. Bathroom is very small and old. Long dark hallways. Terrible motel. I can’t believe what I paid for this room. Terrible

Its a great spot for a short retreat! easy to find and close to attractions and shopping. Place was under renovation but we got one of the newly renovated room. Maybe they will have the pool done by next year. Staff was helpful.