Attention to detail for every customer

Great location. Clean. Friendly staff. Efficient and quiet aircon and amazingly comfy bed. Would recommend

The restroom has hair on the floor and on the shower. The smell on the hotel and room was not pleasant. The breakfast option very limited and lacks of selection. Definitely not a good place.

Very pleasant hotel, which we returned to for the second time. Centraly located makes it easy to reach the archeological sites as well as to shopping streets and the harbour. Friendly personnel.

The property was very clean including all areas and the room was spotless with excellent bathroom facilities. The staff were friendly and helpful. Check in and out was effortless. The reception, bar and breakfast areas were lovely and welcoming and the buffet breakfast was very good. A very pleasant place to stay and I would recommend it to anyone.

Comfortable hotel, well located, helpful staff on front desk.

Great location close to a parking and walking distance to downtown

Excellent value for money, very spacious room and very comfortable

This hotel is much cheaper than the Melia Alicante which we stayed in later in our holiday. It is obviously less up market but this hotel is fine in all areas and very conveniently placed on a great street for local shopping, restaurants and walking along the front. There are some great restaurants nearby for every meal. Above all we loved the balcony which was great for people watching in the evening whilst enjoying beer and wine from the convenient local store. The bathroom was fine and had hot water unlike our first room at the Melia at the end of our holiday. We saw some reviews complaining about the breakfasts, these were fine on our first 2 visits but the last day was unfortunately poor, when the coffees arrived cold and tasting poorly.

Lovely big room, very comfortable. Quite a long walk into the old town through some slightly uncomfortable feeling streets - but no issues experienced.

No parking available, not central as presented, but walkable. The room was ok but the shower was dirty. I won't stay there another time for sure.

Ok but not better. Good location. AC was not very efficient. Everything was just ok, no wow.

Chose this hotel as I knew it's location, both for access via road & proximity to the points of interest, also parking. The staff were helpful & friendly, the room was spacious, clean with good aircon. The tea & powdered milk in the room could have been better, but the staff sorted proper milk for us. Breakfast was fresh & tasty, with plenty of choice. The only disappointment was there was no spaces in the adjacent car park, but the staff suggested an alternative one about 400m away. This should be made aware on the website & perhaps give the opportunity to book a parking space when booking the room. We had dinner in the hotel the second evening, the choice was quite small, but the food was good and presented well & as expected a little more expensive than a local restaurant, but we had walked around the city all day & didn't want to trek out again, so no complaints with dinner.

This hotel was perfect for our 2-night stay with convenient paid parking next door and a short walking distance to the historic centre. Our room had modern, clean wood flooring (no carpets), and bathrooms equipped with liquid soap, bath gel, shampoo/conditioner wall pumps. Front desk check-in gal was very friendly, courteous and attentive with map of the area and directions to sightseeing spots. We did not include breakfast so can’t comment on food. We loved Cartagena!!!

The first Hotel I have stayed at on my birthday throughout the World. I have never at least been given a glass of wine or something else. Also as a Gold member I was not offered an upgrade or been told there wasn't one available.

Perfect location, very friendly staff, lots of options to eat, 10 minutes away from the train station

Amazing

Centrally located. Clean friendly staff. No gym breakfast was ok

Excellent service

Location, great area close train station, cafe opens 24/7 across hotel

Parking was very convenient...right next door. We had a few service issues and they were addressed immediately. The bed was very comfortable and the room was quiet. The breakfast was wonderful. So many choices, both hot and cold items.

Very well kept, clean and comfortable great nights sleep. In walking distance of all areas so good if fit to walk. Thought the parking was expensive as a guest. Hotel team was very friendly and helpful. Would stay again without question.

Hotel was easy to find from the motorway. Very clean and looked to have been recently refurbished. Our room was very quiet but towards the back of the hotel. About a 10 minute walk from the main old part of town with plenty of restaurants, shops & the main attractions. There were a few closer cafes and bars if you didn't want to walk all the way into town. There is a parking garage next to the hotel - 16 euros per day - or we found on street parking a couple of minutes back towards the "submarine" roundabout. Staff that we met were very friendly and helpful. We didn't try the hotel food. Only strange thing was that the WC's in reception were out of order all 3 days we were there - not really a problem but a bit of a drag if you were in the bar and had to traipse back up to your room on 9th floor and strange for a hotel of this calibre. Overall though would definitely recommend and we will stay if visiting Cartagena again.

Clean and comfortable. The hotel is located in an area that is very walkable, and close to different sights.

Wi-Fi connection wasn't good, carpet in the bedroom was stained to the point where it should have been replaced, no view from the window, ugly old furniture and curtains, water was cut off for maintenance one morning during our stay, you could hear the neighbor next door in the plastic bath tub and the maintenance guy talk his head off through the air vent.

Wi-Fi connection wasnt good, carpet in the bedroom was stained to the point where it should have been replaced, no view from the window, ugly old furniture and curtains, water was cut off for maintenance one morning during our stay, you could hear the neighbor next door in the plastic bath tub and the maintenance guy talk his head off through the air vent.

Much as expected with good clean rooms and wifi. Unfortunately, noise transference from a TV in the room above was a problem on our first night but, when requested, the guest immediately turned the TV down. Very good breakfast.

Much as expected with good clean rooms and wifi. Unfortunately, noise transference from a TV in the room above was a problem on our first night but, when requested, the guest immediately turned the TV down.Very good breakfast.

We found staff very friendly and helpful. The hotel is located within a 20 minute walk to the port and a 10 minute walk to the main shopping street and restaurants. We didnt meet many tourists and very few locals spoke English which we liked compared to other Spanish cities. The food was extremely cheap - the cafe on the corner charge 1.5 euros for a beer/coffee! The shopping was great for clothes and shoes.On our last day they allowed us to check out later than advertised without charge as the hotel was quiet. The also stored our luggage without charge

We found staff very friendly and helpful. The hotel is located within a 20 minute walk to the port and a 10 minute walk to the main shopping street and restaurants. We didn't meet many tourists and very few locals spoke English which we liked compared to other Spanish cities. The food was extremely cheap - the cafe on the corner charge 1.5 euros for a beer/coffee! The shopping was great for clothes and shoes. On our last day they allowed us to check out later than advertised without charge as the hotel was quiet. The also stored our luggage without charge

Nice hotel for a City location. Seemed small and lact relaxation areas. Although the room was a good size and very comfortable, especially the large bed. Room lacked an electrical socket for the kettle therefore we had to leave the kettle on the floor?Staff very friendly. Breakfast good. It was a shame to have to pay for the parking.On Sunday we had looked up good restaurants on the internet only to find them closed. So eating out was difficult considering we were in a major City centre?