Asked for an extra towel. Was told no, try again in the morning

I paid for a room and then got downgraded because of staffing shortages. I booked a king and was put in a double. I'm a bigger guy and the bed was small to me. Not the best customer service

I called before my stay asking about a small Maltese dog as it said pets were welcomed and the rate was cheap. The lady on Friday was super friendly. I explained about Sunday asking for a late check out and was more than willing to pay fee. She said that was no problem. Sunday I again confirmed late checkout & understood the late fee & said not a problem & I would be back between 12-1pm. I will gladly pay. Needless to say, the gentleman didn’t tell the next person so when I arrived two men were trying to get in the room. They were super nice but the guy on Saturday & Sunday(same person) wasn’t as friendly & didn’t relay the message to the housekeeping staff nor the next person. The carpet in the hotel & room were disgusting. They said they are renovating but no where did I see any renovations except maybe painted walls. The bed looked amazing. The bathroom was clean but the shower/tub didn’t look good so didn’t take a shower. Never stepped on the carpet without my socks on. Breakfast consisted of eggs in a crockpot with water (Sunday they were super cold), waffles with no syrup(pot was empty) after waiting a couple of minutes for desk staff & looking around just left & went to McDonald’s, I believe there were 3 types of cereal, a couple slices of bread, muffins, coffee and water. Not much to choose from but it is what it is. I couldn’t afford a lot so had to settle. Hopefully they can get all the carpets replaced!! That will make a huge difference. More but out of space

Don’t stay here. They charge $100 deposit fee that will show up as a charge on your credit card. When you call the hotel they claim it takes a week to see a refund. There is nobody at the counter when you try to check out. The hotel is extremely ran down. Not worth the price charged! Skip it, there are better hotels in the area.

I think they have bed bugs. I stayed there for two nights and huge itchy welts started the first and second night. They're all over my body by the time I left. I'm miserable. I've never stayed at a hotel with bed bugs before. So I didn't know what was happening until after I left and showed my friend all of the welts all over me.

The hotel is definitely not a high end stay but that's why the price fits the hotel. The biggest positive is that it was clean. We had the large room (suite??). It was definitely large enough. Super clean. The loveseat and recliner definitely need to be replaced. They have seen better days. The hallways look like some work is being done to spruce it up.

Extremely rundown, hallways with old and stained carpets. Bathtub literally clogged with someone’s grey hair. “Breakfast” was miserable. The bed and bedding was the only nice thing!

The property is dirty, filthy even. I checked in but ended up not staying after walking down the dark, dirty hallway to my dark dirty room. The only upside is the the manager made it right and refunded some of my stay.