Clean, new, but the potholes in the driveway at the adjacent parking lot were pretty bad and there was limited dining or other services within walking distance.

Quiet and clean. Near lots of things to see and do. Plainwell and Otsego are very nice. There is a beautiful river walk in Plainwell with a shady and cool little park right in town, The flowers and upkeep are tremendous.

TV was permanently on close-caption, loud hum all night in the bathroom but the room was clean and the breakfast was excellent. Parking lot needs major repairs.

Smelled like old cigarette smoke in our room! Ice machines did not work! Elevator was super slow!

The only choice to stay close to our friend home.

Great breakfast, clean, quiet, and comfy beds. The only thing that seemed a little off was the pool either needed a good scrub or needs a new finish as it appeared dirty and was a turn-off for my granddaughter.

Fire exit door from our room had sign that door didn't work, maintenance man informed on our first day. No change in the 5 nights we were there. Room AC very loud, didn't cool to set temperature. No one at registration when we arrived and took a while to find her. There's more.wring, but the housekeeping and breakfast staff were very nice and helpful

Met all my needs. Was there on business

Very friendly staff, although they appear to be understaffed. They were very attentive and kind. Clean rooms. My only critique is that the pool was pretty dirty and could have used a good cleaning. Easy access right off of 131. Dining options nearby. Meijer also nearby for groceries.

Very comfortable beds. Convenient location.

The rooms have a single serving coffee pot but the coffee filters were for 4 cups of coffee. When I inquired at the front desk she said that is all they had. Just use it four times........ummmm She Must not be a coffee drinker as that is not how that works.

Hallway had a strong order of pot. Shower was warm at best.

The beds were really hard.

Nice hotel, clean and quiet. Mexican restaurant right next door which was convenient.

Overall, the hotel is fine, but the carpet in the rooms is pretty dirty. On our second night, a group of people yelled and stomped up and down the hallway all night, followed by someone pounding on another room's door extremely loudly. Didn't get any sleep. Otherwise, the staff is nice. This is just your typical 2-star hotel.

One lady at the front desk was absolutely amazing we didn't get into plainewell till 4:00 so when i went it the computer says we were a no show well obviously we showed up and our keys were laid out! So she went ahead and gave us our room!! Thank God it was 4:00am and we just drove 5 hours. The next day some other lady maybe the owner or manager im not sure what she was besides rude. She came to our room the next day at like 12 and said if you cant pay you all need to leave i had the money to pay so i told her she didn't have to be so rude the only reason the first payment didn't go through cause my card was locked so i told her please try it again then she said if you don't have the money you can leave there was no reason she needed to talk down to me and my boyfriend.. If it was not last minute we would of left right then and there i really wish i new her name id love for others to know how rude this lady was!!

Overall it was a nice place and stay. An entry door we parked by to use did not work and the workout equipment in the fitness room was broke and not working very well

Very Quiet. Staff was pleasant

Very clean and comfortable rooms. I got here early and they accommodated to check in early.

Pool was too cool for us to swim. Also, the water in the shower never got hot. It got warm at best. The bed was comfortable and the room was clean. The staff were nice.

Would stay again

Our stay was terrible! The room was so loud you could hear the conversation in the next room through the walls and the headboard attached to the wall shook every time someone used the stairs next door. While the room was clean it was a very uncomfortable stay. It was absolutely impossible to get a good nights sleep. I will not be staying here again.

Loved the breakfast, the room and the updated hotel. Fabulous stay!

Nice room. Super fast check-in. Pool/hottub nice relaxing

The room was very nice clean and nicely updated room. The only complaint was the smell of cigarette and other smoke, pretty heavy sometimes.

We stay because of the convenience and they allow dogs. Always very satisfied!

Wonderful place to stay great friendly people work there to make you stay as comfortable as possible

It was all good

I had the deluxe king room (free upgrade!!!) and it was amazing! Double sinks, huge shower, microwave, fridge, couch, vaulted ceiling made it seem huge, and everything in the room was modern! EVERYONE that I saw at the reception desk was so nice and had great recommendations for food!

Excellent checking in nice quite room

This hotel was very clean, comfortable, and the front desk clerk, Laura, was friendly and polite! I'd definitely stay here again!

Clean, safe to walk around, pet friendly