Room fine but cold. Window has a vent in that can't be closed and caused a draft. Electric heather provided which helped. Extractor fan in bathroom not working meaning room full of steam. Shower head rail broken. Hairdryer broken. Some of the hotel smells damp. Breakfast excellent, staff lovely

Had a good stay. Everything was very good except that the wifi wasn’t very good in the room. Great breakfast. Just be aware the are two holiday inns in the area.

We recieved a lovely welcome, the receptionist was helpful and warm. The room was very clean and spacious. We loved the gym and pool area, and the bar area was cool and again very clean. I really appreciated all the GF and vegan options ar breakfast. That was a real surprise, better than any chain hotel we have stayed at before. The receptionist in the gym was also really friendly and helpful.

Decent hotel for the price. Decebt gym and pool, they just need to sort out lockers. Food was mid range and ok, bit fiddly irdering on the tablet. Stsy were very nice. Just a bit dated otherwise this should score higher. I would sty again.

I booked a room based on 1 adult and 1 child, and specifically booked a room with a sofa bed for my son to sleep on. On arrival the Sofa bed was not made up and upon opening it up there were no sheets or bedding available, due to a late arrival i didnt ask for this to be rectified, my son slept in the double bed with me. At breakfast the next morning, there was a severe lack of staff. Tables were not cleared, no cutlery available, lack of replenishment of buffet food. And no visible staff available to ask for assistance. We paid extra to have breakfast added on, and was not worth the extra we paid, it would have been better to have gone elsewhere for a served breakfast and cheaper.

Lovely comfortable stay

Good stay staff were excellent, could hear the room next door due to the internal door.

There was an issue with the pool on day one, and out of use! Pool was being worked on early morning and was offered late checkout as pool was warming up. At least offered this.

Very small room, single duvet inside a double sheet, they don’t answer the phone on reception. The finish in the bathroom was poor, very small towels to shower with Breakfast excellent- so much choice. Staff were great. Bad nights sleep.

Convenient location and friendly staff

Only stayed one night and thought the location was very good. Only was the decoration in the room was looking a bit tired and needed updating

The room we had didn’t get hot water fast enough, and the bed was too soft. They changed our room without any problems or questions and was very happy with the change. Helpful staff.

Lovely staff, amazing breakfast... The WiFi and reception of the hotel let's it down and the rooms could do with some tlc, the carpet was pulled up, the curtains were strained and the paint was peeling off, however it was clean and the bed was comfortable.

We enjoyed our stay very much room was excellent, we had evening meals and breakfast, all good, the property in places would need window replacement or a good cleaning and painting job

Excellent hotel and staff

Called the number (as per email) to sort a late check in, was told after waiting twice for 15 mins that no-one was answering to arrange it so had to change plans to go to the hotel to book in. No issues once at the hotel, just annoying you are offered a service that isn’t possible..

Always helps when staff are friendly and welcoming

Convenient location, Good facilities & food. Air con not working, road & car park needs repair.

The hotel its self was great. Staff were lovely, really helpful and friendly but the room was terrible. The air con didn't work and there was a small fan in the room as a replacement. It was so hot in the room I don't think we got a sold couple of hours between us. It actually made our 8 year old feel a bit poorly. As we stayed the 1 night we just thought we'd put up with it as we were planning to have an early start the next day. The bathroom door didn't close properly and the bottom of the door was all peeled off paint. It just felt a bit scruffy and dated and not what we expected. I did complain in the morning but just got a standard 'sorry about that' apology which again was a bit disappointing

The property is looking a bit tired and the pot holes in the entrance are quite frankly dangerous

Stayed here to break my long journey from Cumbria to Devon. Good job I did as it took over 4 hours to get there from Penrith. Am sure there were less road works in the stone age!! Moment I got there exhausted, the staff were amazingly helpful and kind. I felt at home in a strange hotel i had never stayed at before! Spent the whole weekend there. Breakfasts were excellent. Spent most of my time in the pool and spa, both exercising and relaxing....lovely!!

Fit for a quick stay, booked because of pool, but pool was very dirty and tired!

It was ok bit dated.

Good room in a hotel showing its age. Friendly staff and good breakfast.

It is a Holiday Inn - The brand value of Holiday Inn must be along the lines of "mediocrity is not bad" - boring menu, now done through silly little computer tablets. The staff member showed me to a table and then went off to get a "menu" and didn't return for 10 minutes, which was annoying. A simple steak took around 25 minutes to come from the kitchen, and then they initially forgot my side salad. The place is clean enough, comfortable enough and practical enough, but that is it. limited TV channels, no option to cast to the TV, noisy aircon fans, tepid shower. Just all a bit "that'll do" and not enough "that's good"

This hotel is conveniently situated right next to the M6. It has free parking and free (unsecured) WiFi. Check in was quick, welcoming and friendly. There is no lift and very long corridoors, this was a bit of a problem for us as we have resticted mobility. Our room was spacious and very clean with a good bathroom. There was a walk in shower, but it was quite a step up with no grab rail, so again if you have mobility issues, this may be a problem. The bed was comfy and the room was quiet. The TV was very oddly programmed and took a while to master. The bar and lounge area was clean and comfortable. The breakfast was amazing. Lots of hot and cold choices available and Alex served, assisted and cleared very efficiently. We were particulary impressed with the breakfast. All in all a good stay and we would return.

Although the building itself looked quite old the fixtures, fittings and design were contemporary and new. The hotel and room were clean and tidy. The shower and provided products were great. The bathroom design also looked quite new. The room was quiet and included buffet breakfast very tasty.

1 plug socket broken at desk and fan in bathroom not working though minor things. The cooked breakfast was cold. Everything else was great . The staff were helpful and the cleanliness was good

Clean and comfortable hotel, friendly staff and good food in the restaurant.

Room and bed were comfortable with 4 pillows which is great for me. Hot water in the morning, 6:30, took about 10 minutes to heat enough for a shave and shower. Breakfast was very good. Every Holiday Inn I’ve stayed in, the jacuzzi has been out of action, one of the reason I pick a hotel, need a jacuzzi for my legs. Hotel was showing signs of it age, flaking paint, cracks in walls, tiles in reception area cracked and broken and some damp areas.

Air conditioning wasn’t working and radiator was on when arrived so very hard to cool room down. My other half not happy price of chocolate at £1.50 per bar totally overpriced Phone didn’t work so when asked to call pool to book we couldn’t do it

Staff and facilities excellent. Food could be much improved, hence 4 star rather than 5.