Perfect stay

Very nice facility

Fantastic stay here. Rooms were spotless, breakfast delicious and staff extraordinarily friendly! Would stay there again for sure.

This was our second stay. Very clean hotel. Very quiet, easy parking. Very happy, we will see you again!

Very friendly, just a mile from attractions, great breakfast.

The overall hotel was exceptional""" Friend and knowledge staff that always had a smile and Hello

clean and comfortable hotel. location right off the freeway so a bit noisy but very good amenities

Our Flt cancelled and they wouldn't refund our money for the one night we had booked. I know they have a 24 hr cancellation policy but they should be flexible and more understanding when things happen.

Nice easy access to freeway and stores. Wonderful staff will stay again next time we visit the area

Hard to find

Safe parking

I didn't get his name, but a young man working on floor two outside noticed I wasn't finding my way and asked me if I needed assistance. I agreed, and he literally took control and helped me find my room work out whether it was going to work for me worked with the staff and the main desk to get me set up the room. Then we got all my bags out of my car and into the room. Made sure I was comfortable. He was very nice and helpful and professional. This was my first time traveling along with my Parkinson's disease. Was later that evening when I left my keys in the room, and he quickly politely helped me get in. I appreciate his help too. He was very kind and helpful.

Great staff, very friendly, and everything is very clean.. The breakfast was really good.

Room was huge. I liked the shower, microwave and king sized bed. We enjoyed the free hot breakfast and coffee. Convenient location and fair price

Everything could not have been better.

The property was quiet and nice but the rooms smell like urine,

Even though there is a smoking area provided. Guest seem to stand right outside the mid entrance area to smoke & talk loudly on phone at all hours of the day & night! And both nights someone sat in their car outside my room playing loud music after 10pm. The best part of the stay was the friendliness of the ladies that clean the rooms! They wished me a good evening or good night.. and asked if I was enjoying my visit.

Quiet

When we entered our room a strong musty, damp smell was present. We opened the windows, but being that we were on the first floor, we couldn’t leave them open. Three hours into our stay, our air conditioning unit shorted out and wouldn’t restart. We let the front desk know and they said they were going to call a maintenance technician to come and look at the air conditioner. Maintenance never arrived, and we asked to switch to a different room. The front desk attendant agreed to allowing us to switch rooms, but only after we insisted. The hotel is aging and needs a good upgrade and deep cleaning, but the breakfast area was very nice and the grounds were well maintained.

I'm sorry to hear that the staff was not as friendly. It can be disappointing when people in customer service roles are not as welcoming or helpful as we would hope. While I can't change the past experience, I can suggest a few possible reasons for their behavior and offer some suggestions for how to address the situation if it happens again: 1. Stress or workload: The staff members may have been dealing with a high volume of customers or personal stress, which can sometimes affect their demeanor. It's important to remember that everyone has bad days. 2. Lack of training: The staff members might not have received proper training on customer service techniques or may not fully understand the importance of being friendly and accommodating. In such cases, their behavior may not be intentional. 3. Miscommunication: There could have been a miscommunication or misunderstanding that led to the staff's unfriendly behavior. It's possible that they didn't realize how they were coming across. If you encounter unfriendly staff in the future, here are a few steps you can take: 1. Stay calm and polite: Although it can be frustrating, it's important to remain calm and polite in your interactions. Being respectful may help defuse the situation and encourage the staff to respond positively. 2. Communicate your concerns: If you feel comfortable doing so, politely express your concerns to the staff or a supervisor. They may not be aware of their behavior and appreciate the feedback.3. S

Staff was so nice and courteous, very clean. And the breakfast included was delicious and fully stocked.

Overall a pleasant place

Everything was great

We loved the small perks like specialty coffees water bottle filling stations and great hot breakfast was included. Very nice.

We had a great experience. Clean room, good breakfast, and friendly staff.

You should have rooms for people that are allergic to pets. We both had an allergic reaction because there must have been pets previously in the room. Everything else was good.

Hotel was noisy. There were people running around upstairs and in the hallway all night. Also a lot of freeway noise. I will choose a different place next time.

Very nice large room. very clean. Courteous staff. Highly recommended

Friendly professional staff at front desk and in breakfast room

I booked this room at this price for two reasons: 1) free breakfast and 2) it stated it had a hot tub or spa. Breakfast was great, they even had an espresso type coffee maker in the lobby 😊. The room was clean and comfortable as well as the hallways and other public areas. But ….. the hot tub was another story all together. The jets did not work and the water was not clean. We notified an employee and she sent a maintenance person to check it out. When he got there he said unfortunately the jets were not working before even checking it out. Mind you I called ahead and asked if the hot tub was working and was told yes indeed it was working. He proceeded to clean the floaters from the water and check the temperature. After he left I went to check it out. It was hot, but the water was still not as clean as I would expect it to be. He cleaned out the floating bugs and leaves with a net but there were still smaller particles floating in the water that a net maybe would not capture. So that makes me think that not only were the jets not working but the filtering system was not working either. Needless to say we did not get to enjoy the hot tub. We could have stayed elsewhere for a less expensive price and not had the use of a hot tub so …..

Very nice place, stayed for one night, but the staff was friendly and the room was clean and all that we needed.

Stayed one night with my family.The property was very nice and clean. Staff were very friendly.