Took 15 minutes to check in at an understaffed reception. Bedroom was like a sauna.

It was a lovely little getaway the only problem I could say is be careful when walking around the stairs as staff chuck pillows down the stairs

A good stay for a business trip. Friendly staff, comfortable room, good gym and nice breakfast, all thats needed!

We stayed for 2 nights, on first impressions the outside looks a bit dated but reception looked more modern inside, check in was easy and the receptionist was polite and friendly I’ll start with negatives first: We booked a privilege room with lake view, I think calling it a lake view is a push as you could barely see it, the room was a bit old fashioned and there were burn marks on the carpet, the toilet roll holder was broken, hardly any tv channels worked, and the only plug socket by the bed didn’t work, the walls are thin and we could here the tv from the next room, the windows are single glazed and only one of these opened We had a meal in the restaurant on the 2nd night and for the price would have expected a more, the manager I assume as he was the only one in a suit, had to find menus for us as he didn’t have any, and there was no drinks menu so has to ask the waitress what was available, we were not offered water even though other tables were, and the service was slow and staff not as helpful or friendly Now for the positives: All the staff were very polite, friendly and helpful, especially the gentleman on reception on our 2nd night, who’s name I unfortunately didn’t get, but he could not do enough, he was great The breakfast was excellent, with a great selection and the staff were amazing Even though I wasn’t impressed with the service and staff with our meal, the food was good Overall staff were very good but a bit more TLC and modernisation needed elsewhere

Enjoyed our stay although there was a private function meaning the bar was off limits. The room was very nice, a very big bed and plenty of pressure in the shower.

A marked improvement in service delivery from the last time I stayed here during pre-covid days. It is in walking distance from the Leeds Castle View Restaurant, which is well worth a visit.

Hotel a little run down but the basics were fine. Extraordinary decor in places! Evening meal a disappointment. Bar noisy and uncomfortable. Pie was OK but my warm Asian ald was cold. I was told that there were no noodles so vegetables would be substituted. This turned out to be huge chunks of less-than-fresh broccoli, tough and inedible. Whoever was in the kitchen was obviously unengaged and had never tried to eat large chunks of raw broccoli! CAn't give more than three stars for this reason.

Needs a tidy up and a lick of paint, very tired and dated. Dinner service was over an hour, which was disappointing.