We left Florida ahead of hurricane Milton so we did not arrive until after 3 in the morning. My elderly mother was very tired as was I and we were looking forward to getting some sleep. We had been in the road for around 10 hours. When we opened the door to our room the smell was overwhelming. The heat was on and it smelled like mildew. We found the carpet was wet by the bed and in front of the bathroom. The bathroom floor was soaking wet. There was a dehumidifier on the floor but it was not on. When I went to ask to change rooms I was told there was none. I was too tired to drive any further so we stayed. The sheets did not seem very clean on the beds. My mother and I did not get much sleep because of the lingering smell. The breakfast was not that great either. The doughnuts and mini muffins did not taste fresh. The apple juice tasted like water with a hint of apple. It was also messy by the waffle making station and there was no syrup. There was no one at the desk when we left to complain too. The room should have never been available. The person who checked us in seemed surprised that the floor was wet. I find it hard to believe that they did not know the condition of the room.

Checking in was so unwelcoming and unprofessional. When I checked into my room, I realize the room was not cleaned at all, used towels on the floor, used sheets on the bed. I called lobby and I asked for a new room. It took so long for them to give me a new room, but they gave me a room. But even clean room they say was a dirty room. I would never ever stay here again.

They must cater to more of an unsavory crowd, they have so many different forms of paperwork to sign before they check you in, the hotel is a bit rundown, and their shuttle service to the airport is sorely lacking, as the Times are only 6 AM to 8 PMp

Most of the basic essential things are out dated. The doesn't work properly. The door is not closing properly. And the breakfast is very poor.

Pool dirty- couldn’t use the pool, which is the main reason we booked this, for the kids. Asked them about it- said they will have it cleaned the next day- Never done. Ugly looking tub- Had to place a towel inside. Toilet gets clogged up easily. Requested for new towels 3-4 days ago and never received fresh towels. They kept stating housekeeping/someone are/will bring them up, came back in the hotel late every night, just to see they didn’t put fresh towels in the room as requested multiple times. Imagine a family of four having to use one towel (they gave us temporarily upon the second request) for 2-3 days. Breakfast:not much of one. They need to mention on the website: “Dine-in only or get charged a fee”. I haven’t personally ever heard of this rule before. Bed-not comfortable. Worse hotel experience ever. Coming from out of state for a visit- that is not we wanted to deal with in a hotel.

A little sketchy, but the sheets and towels were clean. You better adhere to the 11:00am check out or you’ll pay for it. Not me but witnessed a situation with another guest. The rooms were hot because they don’t leave the air on for you. The hair dryer fell off the wall while I was using it. Definitely an odor issue not sure what that’s about. But you get what you pay for a nice quiet sleep.

There were building noises coming around the room, that was the only issue I had, it was bothering at night to try get some sleep and being hearing noises, anything else was great, clerk was kind.

Good