Baltic Amber is a VERY unique place. Its location is PREMIERE, access to private beach is totally unreplaceable. Hotel itself leave a lot to be desired, the main problem is LACK OF AIR CONDITIONNING, which at todays age of global warming is a big NO NO! What compensate this is unbelievable management. I have to mention by name deputy manager, Mrs. ANIA, who was EXCEPTIONALLY helpful in making our stay memorable (even without AC) :). All in all, beside the shortcomings of the hotel itself, its location, private beach and manager Ania made our stay truly memorable.

Top!!!!!

All was very good!

Super

A great hotel and well positioned right next to the beach. Rooms clean and looked recently refurbished. Nice pool area. Food good and well presented. Reception staff excellent. Bar/restaurant in the evening - the staff need to engage with guests. The bar was often unattended, and staff seemed to hide in the kitchen. One waitress called Ania was excellent but others need to understand something of what is required to work in the service industry. There is a nightclub next to the hotel (not part of the hotel) which seemed to have a licence to play music until 4am. This was an issue on one of the nights of our stay. Overall, this is a great hotel and we would return, just ensuring we had a room on the side of the hotel that was away from the nightclub.

warf ok

I have been living in US for over 20 years now and apparently I take some things for granted by now... an example is the parking... while booking the hotel I assumed I will have also parking place available if needed, well I was disappointed that there was no parking available when I arrived, because apparently I had to book it separately while making the room reservation... I am not use to it. Well, I asked to be informed the next day if something will change about parking. So I was disappointed the next day that nobody contacted me about that and only when I approach the front desk myself and inquire about the parking I found out that it was available. Second example... In America, all staff is always smiling, happy and eager to help, in polish hotel staff is sad, avoiding eye contact, and rude... or this is the polish mentality? Amber Baltic, although 30 years old hotel is still a very nice hotel; that said I've seen dirty walls, peeling paint, or rust here and there... Now the food was great, breakfasts were real feasts. So overall, great accommodation, great food, but customer service needs to improve.

The customer service was unprofessional, bad mannered with a lack of communication and transparency between the customer and front desk/ management. Very disappointed with how the management handled our check out. We made reservations online for one room king size bed. During reservation and check in we were never told we need to pay per person.On our last day we were told we still need to pay for one more person which cost us almost 100 usd more. We travel all over the world and never were charged per person before only per room. Left us with unpleasant ,disappointing feeling. Great location ,nice hotel but poor customer service.