We are handicapped and had requested a ground floor. When we arrived, we were on the 2nd floor with no elevator to carry us or our luggage up. We were told we could not swap rooms and were shown the message to the desk clerk that she was not to swap rooms. Nettie was at the front desk and was very concerned and wanted to help us. She could not get in touch with the manager to change our room. Nettie suggested we book a ground floor for the next day at a more expensive price. She only had one room left so we booked it. She wrote a note to the manager about our problem. The next morning the manager refunded our second floor room and only charged us the amount we had paid when we first booked. All that being said, I will never book online again because we spent over an hour on the phone with them and never got any help. Thank God for the desk clerk and the manager at this Microtel. Still can’t believe they had NO ELEVATOR.

Pleasantly surprised. I hadn't been to this facility before and although directions to get into the property were somewhat confusing, the staff was helpful and pleasant and the stay was good. The breakfast was typical but clean and stocked. I was able to do some running around in the arra and the staff was very helpful with that.

I have to say that when you book through hotels.com, it seems like you get the worst room that they have. Our room was at the end of the hall next to the outside door with no lighting at all in that area. We wanted to iron shirts for going out for dinner. The ironing board was ancient and both of us could not figure out how it works. Even the clerk at the front desk couldn't figure it out. It took 5 minutes to make it work but it was still far too low for a 6-ft 2-in tall person. Sounds like a petty complaint but it shouldnt be difficult to modernize the ironing board. A coffee machine was offered with supplies to make coffee however there were no plugs near the desk at all. The only plugs in the hotel room were on the wall about 6 ft from the bed and on the other wall and one plug by the bedside, one in the bathroom. The bed was very comfortable and we slept very well. When we woke up in the morning our luggage was infested with ants because we left our luggage on a bench that abutted the window sill. I reported it to a bewildered front desk clerk who didn't send anyone to look at the situation while we were there. The bathroom is very large with one light near the toilet. No light near the shower. The holder for the shower hose faced the room, not the tub. It was laying in the tub. You had to wet yourself first then find the hose with a soapy face to rinse off. For a Wyndham hotel, this was inexcusable. We deserved better. And breakfast, just poor. Enough said.

The staff at this hotel is polite, goes above and beyond expectations, and is very friendly and helpful.

Thank you

The staff was very nice, especially Ms. Nellie. Rooms needed cleaned more thoroughly.

Hallway carpets need cleaned - very stained. Gazebo needs cleaned and old rug replaced.

Fantastic hotel!

Room had an unpleasant odor. The bed was comfortable.

Good

Amazing very comfortable and spacious room.

Close to Smokey mountain center for the arts

Annette “Nettie” on 2nd shift was very unprofessional. She wanted to argue with guests, refused to call a manager when asked, and had her husband, a non employee, doing things. She also couldnt help with the door key that wouldnt work.

Housekeeping folks were very friendly and helpful.

Decent affordable place to stay

Great customer service & friendly staff

Roomed smelled of strong cleaning solution, but floor seemed sticky. Tub faucet could not be turned all the way off. Staff said they could have the plumber turn if off harder, but it would still drip. Found two ticks on me within 12 hours that I do not believe I brought in. Staff said they could not have been in the room. Overheard someone else complain of roaches. We moved to another room that seemed somewhat cleaner. When the coffee ran out, staff said "Do you really want more coffee?" Only three small tables for breakfast diners. Mediocre breakfast selection. TV & Wifi cut out about every 5-10 minutes.

Stayed as a stop over one night. I was expecting a run down terrible place but that is not at all what we received. Our room was clean, the outside are is very clean, the breakfast area was clean. The hotel staff was very friendly. Checkin was easy, I would rate this above the normal choice hotel findings.

Quiet clean place

this stay was not a good experience. There was a dripping faucet in the bathroom dripping from the bathtub. There was a man snoring in the room next-door very loud that kept me awake for hours. There was no one at reception in order to complain. The following morning the receptionist told me there was nothing she could do, but she would attend to the bathtub.

The room smelled so bad that after we checked in and went to the room,we turned around and checked right back out. I have been teying to get a refund.

Great place to stay.

Nice room comfortable bed just no pool

Annette Presley was exceptionally helpful and friendly. We had tickets to the Smoky Mountains Center for the Performing Arts. It is so conveniently located to the hotel. We will definitely consider staying at Microtel by Wyndham in Franklin, NC again.

The staff was all very nice and very helpful, we had a great stay and will be glad to stay here again. Annette F was super friendly to us and all the people we saw deal with. Very professional.

Old, smelly, needs updates in the rooms, and I was disappointed overall.

Clean and lovely room

our room was very quiet, the hotel is centrally located for what we wanted to do in Franklin. A plus was a Tesla destination charging station in the parking lot next to our hotel which was a pleasant surprise.I would recommend this hotel

Very comfortable!

Went for wedding. Was a great spot.

It was a nice clean room. The beds are comfortabke. The bemreakfast was ok and it was quiet and the price was fair

A clean and basic room. Comfortable beds.