Broken washroom, narrow room doors, AC wasn't working in peak summer and most of the time, no guest services person at front desk . You need to call for hours

It was okay, didn’t have much toilet paper and had no soap in room so I had to ask for some. The toilet paper I didn’t notice there was no backup until I was in my PJ’s.

The place was dirty and smelled. I killed several roaches and bugs. I went to pull out the sofa bed for my kids and it was disgusting. The shower faucet drips constantly and at night you can hear it dripping. There were no pans to cook on despite having a miniature kitchen. My son requested a plunger and was told, he could come get it. This is my last night here and thankfully, I will not be coming back.

Well mannered, Always smiling, and felt very welcoming and safe

Place met all of our needs Clean and comfortable

There was a problem with the payment that was straightened out on Tuesday, four days after my stay. They had me pay again, when I had payed through the Hotels.com site. The property was run down. The bathroom had mold. The floor was unclean. The one plus was it was quiet. I had an early morning and I was able to sleep the night before.

We booked this stay only a couple hours before arrival, because the hotel that I booked last year left us with nowhere to stay. We were contacted 4 hours before checkin, that our hotel that we booked 6 months ago was overbooked & they wouldn’t honor our reservation for 11 people & a dog. They said they would cover another accommodation available through hotels.com, & this was pretty much the only place we could find that would sleep all of us & allow our dog, although we wouldnt be in suites where we would all be together, rather in separate rooms. But it gave us a place to stay & sleep, in a situation we needed to quickly find a solution to. So we booked it. Jordan at the front desk was amazing, but that’s where the positives stopped. We were in building 3, which the outside of was disgusting. Cigarette butts & dog poop was everywhere. Stairwells & sidewalks were so dirty. One night, after dinner, I was walking along the side of the building on the parking lot. It was dark & I stepped in something, to which I slipped in. It was dog poop, now all over my shoe & foot. I was so disgusted. We have a dog & clean up after him. Other people are just nasty. It was literally everywhere around that building. I was so embarrassed because I had both my parents & my in-laws along with us, & this is the experience they had. The rooms were ok. The king size bed was comfy, but those that were on the sofa beds said they were awful! To top it off, the original hotel then refused to pay.

It was just ok and very overpriced.

Nice place as you would expect

The room seemed tired. One badly stained sheet. Pullout sleeper was tiny and the advertised room for 4 was really only good for 3.

It's an older property so it's a little run down, but it served it's purpose.

Nothing

Our lock didn’t work but we didn’t complain. It was only one night and was card reader entry. The location itself is great but the surroundings are very dirty. Room was spacious. Average cleanliness but no shampoo in the shampoo bottle left in shower.

We were in town for a funeral. The staff was nice. You have to checkout dishes and pans. We found that out after we got to our room. Our door worked when it wanted to. Most of the plugs did not work.

It was right of the freeway. Kinda of hard to get to because it is hidden.

outside trash everywhere-bottle caps all over-room phone was not working-i had to go to the front desk to pick up my kitchen utensils (they didnt have pots and pans for cooking), i was not offered any discount off my price for the extra work of myself doing what i was paying for. i chose this place specifically because of the in room kitchen.

Very old and run down rooms, toilet won’t flush properly, the fridge provided is rusty

Checked in at 1:00am. Was told coffee maker in room. No coffee make, no trash can in room at all. Mattress was terrible (lumpy) on right side.

I liked the staff. They were great. The only problem I had was the kitchen and bathroom floors were sticky and dirty. I recleaned the floors and the white towels i used had black goop all over them. Not sure why they didnt clean them because they jad obviously cleaned the room.

Highly recommended by me, thats for suuuuuure! Extremely friendly staff, super clean rooms, everything you could possibly ask for in comfortable hotel stay. Thankyou so much, Extended Stay America….. I will definitely be back again.

Room was not very clean, carpet was filthy & stained. Bathroom floor was dirty. There are no amenities... no blow dryer. No shampoo or conditioner. Had to make a target run. There was soap. No elevator so carrying heavy lugguge up 2 flights of stairs was unbearable.

We are return customers. This stay was comfortable; however, the floor was quite dirty. I spilled some water and when I wiped it up, the rag was black. Everything else was comfortable and quiet.

The room wasn’t in the best confusion. The bathroom was not the cleanest. The bed was very hard. The door was super thin and felt unsafe at times. Area around the hotel was nice.

my booking was cancelled and there was no option to say that ,so I had to say terrible there should have been a way to tell you guys, I was not able to go to the hotel so how can I rate my experience but it was terrible what expedia did to me 2 days before my departure i confirmed with expedia, but when I got to the hotel in the evening i was told by the hotel that expedia overbooked so i dont have a reservation then I had to call expedia they found holiday inn after about an hour i was waiting in my car with 2 small grandchildren in the night that was just horrible i will never use expedia for my booking ever

Room not ready. Waited 1.5 hours to find old, dilapidated condition of smoked in “non-smoking” room. Old outlets and electrical cords. People hanging out in parking lot drinking alcohol. A portable grill set up in parking lot with an actual coyote checking for food. Desk clerk very unprofessional at check in. Place was so bad that we didn’t even stay after seeing room and driving through parking lot. Went back and requested refund. Refund was the best part! Do NOT recommend this place!

Our flight was delayed, and they were extremely unhelpful and inflexible.

Phone didn’t work, toilet was clogged, shower didn’t work, no hair dryer, mattress was horrible. I will never stay at one of these properties again

After settling down in bed a leak started in the bathroom ceiling, water covering the floor. Had to get up and pack our things and move to another room.

Was what I expected. Room was secure, the whole area is surrounded by things to do. Cheap price, was there for sleeping only.

Check in says 3pm. Arrived at 6pm told room not ready yet. Waited another 2 1/2 hours to check in!

I was delighted for the last minute availability. However, the room smelled like someone has smoked in it before. I have a baby and I hate cigarette smoke so this was a total negative. Also, the advertised “breakfast” was misleading. I would rather walk to the nearest grocery store and pay for food than to have relied on them for their idea of breakfast (granola bars, coffee, bananas).

Thank you Daryl for your friendliness and quick check in. Room was clean and everything worked as it should. Safe area with plenty of restaurants close by. Would stay again.