Platinum members get worst rooms. We were assigned a room on 2nd floor adjacent to where bar/club is. The music started at blairing loud into room. When getting ready for bed, the bedding stunk and found several hairs. We called lobby and complained and after 45 min we were sent to 3rd floor. Stay away from 2nd floor. We recommend to hotel to keep club door to hotel hallway closed. Why were we not given 3rd floor room instead of the 2nd floor adjacent to club. Was this our upgrade?

Close to almost everything. Rooms were cleaned but most stuff needs to be upgraded

The lobby and food was great but the rooms where outdated and not clean very well. The shower curtain needed to be replace bed cover had old stains

I loved the beds!

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The rooms are a bit outdated, the tap was not working as expected, no hot water. However, staff was very friendly. The best part of the hotel is the location, located right in the middle of the main square of Leon, really enjoyed the walk around the square. Lot of eating options, Metropolitana church is 400m and Expiatorio Church is 1km away. Would definely recommend.

We usually stay here at Leon. Upon driving to check-in, the recieving team took a while to offer help with luggage. Furthermore when they always drive the car up to their parking area they said for me to drive it up, a 180 degree change in Welcoming and assisting a client. We were assigned room 221, the room had old towels that were ready for trashing, music streaming into room from hotel bar and to top it off when getting ready to sleep undid the bed and hairs were in bedding and bedding stunk of sweat. I called front desk and after 30 munutes we were moved to 3rd floor and a pleasant quiet room. Towels were 100% better than previous and bedding was sparkling white. I guess if we are a Hotels.com member we are given the worst room available. And if we are a Gold member..we are downgraded in room instead of upgraded. The next day i saw a friend that works at Hotel and i was told there was a change of management and since then the hotel service is spiraling down. Stay away from 2nd floor rooms. The bar door is left open and the bars loud music flows throughout the hallway bothering all patrons. Of all the times ive stayed here this is a first experiencing bad moments.

Ampliamente recomendable

Very clean and convenient

This hotel used to be the Condesa Hotel, for those who knew it, it's the best in the area. It festures 2 restaurants, one of them is very popular to locals and travelers. The food is great, especially the one downstairs. At the moment they feature a Mexican food buffet. They cook your food right in front of you. The staff is very nice. Parking is abundant near by, and the hotel has it's own as well with valet parking. No additional cost.

Beautiful place in front of the plaza

The staff stold my $200 sneakers the never gave me a clear answer or my money for them they only ofer me a free breakfast! So upset WE WILL NEVER STAY THERE AGAIN SABE YOUR MONEY THE NIGHT GARD STOLD THEM WE ARRIVED AT 12:30 am he helped us to our room we changed rooms do to no air conditioning and I was sooo tired I left my shoes wich I was wearing in old room the night gard help us move to different room with the also charged us extra 😡 in the morning I went to front office and they said there were NO SHOES LEFT 😡 those were the only pair I took to my trip. Ended up buy some. Don’t stay there they go over your stuff

Rooms looks cheaper in person than in the pictures, rooms are old and dirty

Our stay here was perfect. The entire staff is amazing they all went beyond. And the gentleman in charge of the parking were amazing. The only thing I would change it would be the beds they were too hard.

The staff were very accommodating, but their elevators weren't working so we had to take the stairs. Also, the electricity went out for a few hours during my mom's birthday celebration so that was a huge inconvenience. However, they did give us an extra hour to make up for it. Love the location, but the property definitely needs some renovation.

I reserved a room with balcony and view to the city’s main garden and was given a room with a view to a building. When asked to be moved, front desk representative was very rude and told me that it was the only room available. Overall, room was very antiquated, with very old furniture and smelly. Internet did not work for that room. TV service was continuously interrupted and the restroom smelled horrible at night.

The hotel is in a really nice location and common areas like the lobby and sitting areas throughout the hotel are really comfortable and nicely decorated. All the staff throughout our stay couldn’t have been more hospitable. The restaurant on the 2nd floor has the best wait staff and view of the plaza. Exceptional!!! We did encounter a few cons though, mattress and pillows were really hard, rooms are not soundproof, hallway lights are extremely dim, housekeeping didn’t fully service our room and believe it or not there was a cockroach in my breakfast from the buffet. Sooo after a two night stay this is a one time visit for us.

Very clean. Right in the center of action

Overall was good but drain in shower room needs to be fix.

The stay was great. The beds were a little too hard and the light outside the door didn’t work so it was dark for us when we went in and out. Our room was located in a corner which made it even darker without the light. Otherwise are stay was good.

Beautiful little city, great location, garden square at the doorstep.

Close to dining and shopping areas, so you dont need to rent a car. Friendly and helpful staff availabke 24 hours

Safe and comfortable

We were happy that we were able to reserve with three beds and we stayed for three nights and was the first time and definitely we will stay for the next time.

it was in the center of everything food & shopping the room was beautiful clean comfortable the staff was great Thank you

Great location!

Service was excellent

Evething was was nice but downfall was the tv and wifi didnt work in the they sent the maintenance man to fix the tv if work for a bit but then stopped working didnt have tv all night the wifi didn't work at all in the room they had me log in to the wifi in a different room which kept booting me on and off

Great place to stay when visiting Leon Gto.

bathroom iside room needs update

Location

It was close to a lot of stores and food places.