I was told when I checked in that the water would be turned of from 8:00am the following morning and would not be turned on until 5:00pm. Luckily we where gone all day so we where not affected. My room was not very clean. There was makeup smeared on the floor in the bathroom and in the bedroom area. The stove was so old I was afraid to turn it on. The 3rd night I stayed the CO2 detector started beeping about 10:30 PM. There was no chair in the room so I could not reach it to reset it. I went to the front desk and the night desk clerk dug around and found a battery and gave me an end table to stand on. I could not get the cover off and he did not have a screw driver. I was able to reset it and it was quiet until about 4:30 the next morning. When we left the hotel that morning we asked the front desk staff to make sure it was fixed before we returned that evening. It was not fixed. We returned at about 8:30 that evening and as soon as we walked in it was beeping. I immediately went to the front desk and the clerk saw that it had been written on the log but had not been taken care of. He could not find the battery that I had left with the night clerk. He came to the room and took the battery out of it and left it hanging open. The following morning we where greeted to a lobby full of police officers. The staff was very nice but that is not enough for me to recommend staying there again.

Very satisfied

Had bedbug’s I informed them they said sorry bout that had take my stuff back To My truck final for them switch my room but was a hassle bcse my grandkids where sleeping didn’t give any for my inconvenience

Excellent staff help during a very busy time for the hotel given event. Hotel was clean.

Front desk Lady was very sweet. But we paid for early check in and then was told our room wouldn’t be ready for early check in. There was candy wrappers in our room.

Good value

Great experience for the price!

My stay was nice. I was able to wind down, relax, and get Much needed rest

We had a great stay. I loved the bed. The mattress was “Just right!” Everything was clean and I would recommend Extended Stay America Suites to anyone!

Nice Maintainance

Great but outside was not so good.

Peaceful stay

Their were burn holes on the floors and carpet was tore up some. The hallways smelled funny as well and two of the lights didn't work at all . Very disappointing for almost 100.00 I wouldn't even have stayed there but we needed something because our son was having surgery Tuesday morning

With no hot water for showers we were told to play with the handle and we’re not given another room

Room was clean, had a full sized fridge and and kitchen amenities. Great deal.

The room I reserved somehow wasn't available, and the room they gave us smelled bad and the tv didn't work. They did give us a different room, and this one was better. Mattress was old and lumpy.

The property lacks proper maintenance.

The room was very clean. The elevators unfortunately did not work and we were not informed until we arrived. The hallways and lobby did not have a pleasant smell.

I was in class when I got an email saying that my reservation had been canceled. No reason. Most all the other hotels were full. The front desk person was just uncaring. They found a room with a double bed (my reservation was for 2 doubles), it was up on the 3rd floor and the elevator has been broken for a very long time apparently. My boyfriend and I have physical limitations, but it was the only room left. When we got up there, it was obvious that they hadn't changed the sheets. Needless to say, we slept with clothes on. The free "break" was non-ex. I will never use hotels.com again and I will not be staying at this hotel chain again.

Day staff did little to satisfy requests for dishes or towels. We had to ask multiple times to get these items and then we had to pick them up at the front desk which no one ever mentioned. We only found this out when we had to ask for the second or third time.

The elevator was out so we had to walk up 3 flights of stores to our room with a tired 8 year old. Beds were uncomfortably and tv remote did not work.

As we were checking in a "friend" of the desk clerk was telling a colorful story. The conversation between the two should have paused while customers were present. The clerk did her best in doing her job, however, someone needed to tell the other person to step away.

Ok

This was not a great stay for me. The smell in the lobby was not pleasant. It smelled like tobacco. We received a non smoking room, which still had the smell of tobacco traveling throughout the ventilation to our bathroom which then went to our room. The elevator did not work so we had to walk up and down 3 stories every time. It mentioned free breakfast but this was not your normal free breakfast. They called it grab and go. Coffee, a granola bar, oatmeal...

The guy at the front desk was nice but that’s about the only positive. The hotel is clearly pretty old and hasn’t been maintained or updated in a long time. It’s pretty clear there are people living here semi-permanently and there was loud music and shouting coming from multiple rooms well after 1am. Steer clear of not only this place but anything in the general Castleton area as it’s all gone WAY down hill the last few years and has become a rundown place.

It was very clean and quiet

Decent stay for the price, receptionist was hard to find for my check-out so i had to leave my card on the desk. Other than that the stay was good.

The cleaning staff clearly doesn’t take pride in their work. The room was just simply not all that clean. Spots on the floor, some kind of white substance all over the remote(pretty sure it was wax), the phone was so dirty too. The phone wasn’t even working. Some lights weren’t working and others weren’t even plugged in. The “free breakfast” was coffee, tea, hot chocolate, muffins and granola bars. I needed a place to stay near the hospital and I figured this would be perfect. Location was perfect but I would not stay here again. I’d rather drive a little further to somewhere better maintained. This was so not worth the price paid.

Room was not properly clean. Elevator lift was not working.

Wonderful, quiet, clean stay.

Worst hotel experience I've ever had! Upon check-in, the desk clerk informed us that the hotel elevator is not working correctly. The elevator call button in the lobby was inoperable. You had to use the stairs to climb up to the next level, then enter the elevator and push the lobby button to send it down to the lobby! The toilet in our room was clogged. Called the front desk, they sent somebody else up to the room to HAND ME A PLUNGER TO CLEAR THE CLOG MYSELF!! No other rooms were available as they said they were completely booked! The 30 year old refrigerator was so noisy, I had to unplug it to get to sleep. Breakfast included was a joke! They put a plate of muffins, along with packages of instant oatmeal on a 2 x 4 foot table which was standing next to the inoperable elevator. This was what they called breakfast, and it was only available from 6:30AM to 9:00AM for a completely booked hotel!

Clean