Under renovation. Breakfast was terrible. Out of coffee and water pancake dispenser didn’t work.

Loud and leaky tub faucet ALL NIGHT LONG. A/C didn’t work; I complained to the desk that it was 81° in my room - she offered no resolution and had no regard for my comfort. The bathroom light was on the same switch as the exhaust fan and it sounded like a TRAIN coming through my room (especially getting up for relief in the middle if the night). Hotel was also under construction and not disclosed prior to booking, so we couldn’t use the front door and there was dusty plastic draped all over the place. Didn’t feel safe as side door to hotel was unlocked 24H since the front door was not in service, however reception was nowhere near the side door. But anybody could walk in off the street and hop right into an elevator just inside the side door. It was horrific and in never go back. I want my money back.

We would not have stayed except we arrived after the 5 hour drive to Jacksonville and appointment at Mayo Clinic and were tired. Hotel was under renovations, lobby closed, only one elevator working and it was down for at least 15 minutes (we and several other quests waited. Three of the guests, including my husband, had come form appointments at Mayo Clinic. 2 were in wheel chairs, one with head bandaged from surgery. Front desk person said, "it is being worked on" when I told her about the situation. I explained I'm sorry is not a good response with you had at least 3 ill and recovering patients waiting to get to their room and rest. She said she could not do anything more. Whole first floor rooms were under construction. Got to room and there was only a desk chair to sit in, no couch no other chairs. When I complained, that night a lounge chair was brought to the room and left outside the door, It would not fit into the room. Did not want to sit in hall. NO warning of construction going on when room was reserved. We chose this hotel because the last trip to Mayo we stayed in Holiday Inn Express and they were under renovations and we checked out.

We were not aware when we booked the hotel that there was such extensive construction work going on. I came in town traveling from South Florida to have surgery and it was loud and dusty. I definitely would not have chose this location for a recovery.

Hotter undergoing renovations is a mess

Hotel was being renovated and we were in a newly renovated room. I expected a comfortable/pillowtop mattress, but the mattress was much firmer than I prefer. Everything else was great!

the room was clean and nice but the breakfast bar was a no go for my family. please upgrade the breakfast bar like you are upgrading the build than I would say 5 star but for now 3.5 star

Cleanliness was questionable…. I asked the staff to have cleaners clean the bathroom again. They came and left the problem area the exact same. I let staff know again. The lady came down and took pictures of the problem. She was very upset and apologized…