When we first got to the room, we had several items to put in the fridge.... including ice cream. We noticed the fridge was warm. Tried turning the control knob to coldest setting. It appeared fridge did not work. We notified the clerk and she came to the home to have a look. Then, strangely, she asked us to leave the room while she checked out the situation. When she came out she told us that it was unplugged and that she plugged it in. That certainly did not help the situation with the ice cream that would now melt if we did not eat it all immediately. In the morning, while we were leaving, I thoroughly checked the room for anything we may have left behind like I always do and noticed several pieces of dried food under the bed which must have been there quite a while. Apparently, the room staff is not instructed to clean under beds. The rest of the room was acceptable even though the carpet had a few stains but it smelled OK. Quiet area and we slept well. Reason for bad review was for not giving us any compensation for the issues that we had to endure. Will not be staying there again.

Rude staff at check in, dirty room, ridiculous limited breakfast, had to see desk clerk to get plates, cutlery and kitchen dish towels, no coffee maker until after first night there. Will never stay in this hotel chain again.

I think the property is old and outdated. Odd smell in room possibly form smoking. I arrived at the property late approx 11:30 p.m. but I could not check in until after 0030 due to computer update.

“Breakfast included” is a bit misleading. It was coffee, tea, prepackaged muffins & cereal bars.

Full kitchens everything was clean and as advertised. No surprise

Nothing!

Room hit us with a musty smell when we walked in. My feet got dirty walking around so I wipe the kitchen area floor with paper towels and they got filthy. I kept socks on in the room, and they got dirty too. Instructions were to call front desk to tell them what kitchen supplies we needed and they would bring to the room (i.e. dishes, flatware, cooking utensils,etc.) but phone didn't work. Not even dialtone, and when went to front desk to ask for what we needed I told reception the phone didn't work, and got a shrug. Also that room was really musty, another shrug. We could open windows part way which we did for a couple of hours, but didn't help. We kept the fan on even when we were out,, and when we left 5 days later might have been a bit better...or we were used to it. Would never recommend. It must be one of the older ones in this chain..

i checked in and the staff said the olnly available room stinks . this was a check in at 9:30 pm, i was tired and eager to retireddront desk clerk finally gave me another room, aircon was noisy, room looked but doesnt feel clean.

I’ve never stayed at a hotel that was so poorly run. Limited staff. Sketchy people around the property. The room was basic. AC was so loud you couldn’t sleep through it. Room had a kitchenette with no utensils, pans or plates to use. The bathtub was not cleaned well. The so called grab and go breakfast was a joke.. I went down at 8:00 AM and the was nothing left except coffee. Very disappointed with the price I paid vs the value. I will never stay at an Extended Stay again. Not sure I will use Hotels.com either in the future as I’ve had no response about my complaint.

Very quiet.

Simple and comfortable. Would stay there again!

Bad I spend 5 days never clean the room never replace the towels no empty garbage cans

Staff will definitely not go up for your concerns. They'll tell you to come to the desk. There isn't a "do not disturb" sign but the cleaning services don't come and there isn't a sign about it.

The hallways smelled of food & cat pee. The elevator was full of garbage. Our room was clean- but the rest of the pro was marginal at best.

Good

Really bare bones facility, no extra room perks. I guess it’s expected for an extended stay hotel

Good option to stay 6 days

A bit runners down and not very well taken care of.

Our room had a terrible smell. My daughter left her pillow in the room and we were not able to get it back.

I would recommend this for short-term stay.

We were comfortable, but disappointed that there are no luggage carts, and no coffee in the rooms.

The room was spacious and it wasquiet outside. I also liked seeing trees when I looked out our window instead of a street or other buildings.

Convenient to everything i needed

Rooms can use a little touch up in some areas. Can see where patches were made and things were hastily repaired.

Really like the kitchen setup. The door to enter the washroom was in the kitchen area right next to the main door… which was a bit of an inconvenience. Staff and cleaners were super polite.

All rooms have refrigerators in them,if I didn’t know the smell I’d say it was urine.They have evaporators to take away extra moisture which gave the room the smell off urine, very annoying.

The staff was great and easy to speak with! Had everything I needed, would stay here again!!

Staff is all so kind and helpful. My family’s fave place to stay because of it <3

Online, the property looked nice. In person, the hotel is trashy, interior and exterior. Give your marketing team, a hand for fluffing up your business. The employees were not nice, and I thought it was ridiculous that there was no continental breakfast breakfast. Grab a muffin and leave is the message that I received.

Not the cleanest but good enough for 1 or 2 nights. Bars for breakfast are good

Accommodated us for a very Late check-in (2am).

Breakfast