It only does room cleaning after 7 days of staying but you can do yiur own laundry but if you need towels you have to turn in old likeany other place. Location was nice and so was staff. I would stay again

Very clean staff very friendly bed was so comfortable

Customer Service was excellent. The room was clean and smelled amazing!

Excellent staff. Clean room

Candlewood has been my goto in Lake Mary for the past few years now, and it has maintained a good, clean, safe, quiet atmosphere. It's the perfect fit for me and at a good price point. There are also plenty of great dining options within 15 minutes drivining distance in any direction, my girlfriend and I are always discovering new go-to eats in the area! Staffing has always been wonderful as well! I think the main areas for improvement are the following: Front desk needs to convey more accurately/clearly to housekeeping when a guest has requested late checkout, theres been a few times where I've gotten late checkout and was looking forward to sleeping in a little longer but was awoken by housekeeping at my door despite the do not disturb sign on the outside of my door. The pool could be cleaned of debris a bit more often, they leave the nets in an accessble area and I've opted to just clean it myself from time to time to help out lol, hasn't really bothered me but I can imagine some guest being upset by this. The candlewood shop stocked more often and more fully with slightly lowered pricing, its one of my favorite things about Candlewood and I use it almost every time I stay but the pricing can be a little absurd, I know you've gotta make money so even a slight decrease of 50c on some items would go a long ways.

Very good service start to finish. Very happy with our room, very spacious, clean and comfortable.

The property was conveniently located for my needs. The room itself has a good layout. Stuff is super nice and helpful and the only reason the rating is higher. Unfortunately the property needs a serious maintenance overhaul. Our first room was ice-cold and smelled like its been soaking wet for days/weeks, even the bedding felt damp, and the dust behind the bathroom door has a dirty touch that looked like mold and wetstains on the ceiling and lampshade. I vented the room for an hour, but the small did barely go away. They might have had a previous water damage and it might not been all taken care, after seeing three tiny bugs on the bed I requested another room. The front desk immediately took good care of us and sent me to another room, which I couldn't get in because the lock was broken. The next room was on a different floor and smelled a lot better, but even here the room and floor had a musty scent. I vented for a while and it was ok. The room and furniture were in much better shape than the first room. The only issue in this room was that after a few hours, the AC started to rattle and woke me at 5 am, turning it off and on fixed the issue. I appreciated that it had a small kitchen and plenty of work space for me and my husband. This place has great potential and it's priced well and associated work hard. The outdoor area is kept well and it's in a safe neighborhood. I wish my original check-in experience had been different because it hate writing a negative review

Never stayed here before, check in was super quick and easy. The woman at the front desk was incredibly kind and helpful and we were in our room 10 mins after 3.