Lovely hotel with good service and good location.

The staff were all without exception very friendly and helpfull, even though we did not speak Spanish. That was a highlight. I was disappointed that the sauna was not in operation in the gym. The excuse this was due to the risk of Covid is not plausibel. There is no recorded case of someone catching Covid in a sauna and no one was wearing masks in the hotel anyway. It seems this is only a measure to reduce cost for the hotel, then you should be honest and reduce the cost of the accomodation. Also there was no water available at all in the gym, although there was an empty fridge. In summary not the 5 star experience I expected.

Everything was perfect.

Hotel has a unique location facing the royal palace. It's in easy walking distance to the most important sights:palace, island park,parterre park, plazas,san antonio church,etc. Lots of restaurant nearby. Highly recommend hotel's breakfast. The libby bar is cozy and nice. We got an upgrade into a suite,with wonderful palace view! The rooms are very well equiped with everything we need. The shower is nice. The rooms are really quiey. We never heard any noise even on a fully booked night. The staffs were very welcoming and helpful, going extra miles to make our stay a memorable one. Thank you! We highly recommend the NH Collection Palacial at Aranjuez.

Ver convenient and comfortable hotel. Disappointing to see so much graffiti and litter surrounding hotel and the palace. Food in the hotel was great which was good as locally there were only a few good restaurants. Not only did not get an upgrade but got up sold on an upgrade which covered parking.

We had to pay for parking and upgrade.

Property was great. VIP perks non existing

All the staff bend over backwards to make our stay most comfortable and enjoyable it is our GO TO hotel when traveling between South and North Europe by car. The front desk always help us in any way they can. As for Giovanny at the bar and restaurant I can only say one word in Spanish……divino! The location is perfect for exploring the beautiful Aranjuez. Do not hesitate to book here!

Beautiful hotel in a great location great place for walking and right across from the Royal Palace.

Great location near train station to Madrid. Awesome Mexican restaurant down the street. Easy parking.

Great location, room was spacious, palace was amazing. Staff were friendly and helpful.

Excellent hotel very well located

Breakfast was excellent spoilt for choice. Staff really friendly and happy to help. Definitely would recommend and return. Town is lovely lots to see and do well worth visiting.

The view of the palace from our window was great, the room very comfortable, the shower excellent. Wonderful breakfast! The location couldn't have been more central - everything was within easy reach. Very happy to have secure underground parking. All in all, impressed with the hotel.

excellent hotel

This is a hotel that claims to be pet friendly but is not. Letting clients bring a pet but supplying no facilities is NOT pet friendly. No provision for dining with a pet inside or out. Told to eat dinner and breakfast in a central quandrangle with no tables laid, bring your own food and cutlery from the restaurant was the best they could suggest with no duty manager available to raise this with Plus no gold membership extras offered.....no upgrade (probably because of the dog) no free parking and no late check out offered. Message to the general manager...if you wish to present yourself as pet friendly I suggest you pay a visit to the El Toro Spa Hotel in Pamplona.....they will show you how its done. PET OWNERS DO NOT BOOK THIS HOTEL.

We chose to upgrade our room to make the most of the lovely view and the complimentary bathrobes etc. this also covers the cost of the secure parking. We enjoyed our breakfast and the staff were very conscientious and pleased to offer help. We would choose this hotel again. We had a lovely nights sleep after a long drive.

Lovely place hit upgraded to suite for 17 euros.

Very nice hotel and great staff

Fabulous hotel, superb view of the palace opposite (get room 321 or 320 if you can - huge).

The hotel is very nice, clean and is in a great location. The lobby smells fantastic and rooms are very big, comfortable and super clean. Breakfast was great and had a few options. The area around the hotel is super safe and very close to the palace. I will definitely stay here again and highly recommend to anyone.

Excellent location, very clean and comfortable hotel! The staff is very kind and speak English. We had a king sized bed with excellent bedding and a very good bathroom with both a tub and shower, as well as a toilet and bidet. Our room was very quiet and also included a minibar, coffee and tea, a television, air conditioning, and a nice view over a park. Highly recommend!

the hotel was very well placed in this interesting historic town The hotel did not seem very busy as we stayed a Friday night Room very big nice bed. Bathroom had bath and shower would stay again is was ideally placed to get to Costa del Sol at a reasonable time

Gorgeous room, beautiful view of the palace

A beautiful hotel beside the palace. Everything was perfect, hotel, rooms, facilities, staff and location.

Beautiful hotel with soaring ceilings directly in front of the palace, and every room was a small balcony. There is an abundance of free parking in front of the hotel. Free coffee and lotion is available upon request at reception, but it would be much better to have it automatically included in the hotel room before arrival... There was a problem with aggressive flies in the hotel but this is a result of the many linden trees surrounding the property. I highly recommend this hotel and will only return to NH for next time in Aranjuez

The location is the best available if you're main purpose is touring the palace and adjoining gardens -- no hotel is better situated. The spacious room on the second floor was ... interesting. VERY high ceilings, perhaps 16 feet or more. An interior door closes off the room from the whole bathroom area, increasing privacy and decreasing noise from the hallway -- a highly welcome touch. However, the corporate decor is getting dated in a hurry; very mid-1990s. The lack of amenities was strange: we had shampoo and soap, but no conditioner or lotion. Also, no bottled water. The Keurig espresso maker in the room is a solid touch, but you need to go down to the desk to ask for a kit containing the pods, along with teas and creamers/sugar. That's an odd trip to have to make, even in COVID times. Finally, we found the front-desk team to be diffident. Perhaps that's because we booked through a third-party site. But still, a little warmth and graciousness wouldn't hurt.

Not worth the price. The location is wonderful and the hotel is clean and nice, but the price is too high for the quality

The hotel was in a good position I feel the room needed some tlc

We felt safe and comfortable. Unfortunately we were stopping for only one night, en route home from Santander. We regretted not taking swimsuits in order to use the spa facilities. The restaurant meal was excellent as was the service .However the hotel is the best thing about Olmedo. So many of the old buildings are derelict and what coukd be a beautiful old town like Avila ir Teruel is depressing and neglected.

A nice hotel well located in Aranjuez, clean tidy and friendly staff

El personal del hotel es muy amable, además de estar muy bien ubicado frente al Palacio Real