Nice reasonably sized room and bathroom. Firm bed. Was a bit noisy at times with the trams. Good selection for breakfast.

It was a good choice for us

The bed was small and the room was outdated overall, but the AC worked well and the shower worked well.

Clean but small single person rooms, everything you need for a short stay.

Great staff. Convenient location with tram lines taking you to most of the interesting parts of the city. Fair breakfast, lacking vegetables and fresh fruit. No sound from street or railway if you get a room towards the back yard.

Just a great stay

Friendly staff, ideal location and a very comfortable hotel

Very good

Great

Good location, good transport, clean & all round a great choice.

Property was well maintained. Room was comfortable and clean. Convenient location if you don’t mind a 15 minute walk to the center.

Conveniently located for our needs and reasonably priced. Efficient and friendly staff and a reasonable choice of food at breakfast.

The hotel is excellent. My room was pretty big. The staff was very friendly. My only suggestion is to update the room keys.

Good location. Good quality but unfortunately the a/c didn’t work

The staff was brilliant. I had to switch rooms because the first had a broken toilet. Gotta be honest though, comparing this to the hotel I stayed in next with fewer stars, I would not come back. Without the comparison I would have.

The staff were great - very friendly Walkable from both major stations Greaf value for money

Great place to stay. Clean and spacious rooms. Delicious breakfast with good service.

Amazing little hotel. Modern, clean and friendly. Lovely beds, nice spacious bathrooms and fabulous breakfasts provided to start the day. Loved every minute of my stay here.

The location is quite far from the city's attractions. The hotel lobby has a modern design. The room inner courtyard view is not nice. There is no wardrobe in the room but only few hangers. The room heating system works well. The breakfast is good. There are tea maker and complimentary bottle of water in the room.

Clean and nice hotel

Very comfortable

The hotel is older but in good condition and very clean. The area is not particularly interesting, and nearby restaurant options are fairly limited. One significant problem, however, was that, when I checked out, the desk clerk refused to believe that I had pre-paid my room and made me pay again, despite the fact I had received the message from hotels.com confirming my payment. Figuring I would settle the matter later, I left the hotel to see Turin but had the hotel hold by bag for pick up later. When I returned to get my luggage, another desk clerk said I had created some doubt in his colleague, who had done some research after I left and discovered that the room had already been paid via expedia. The desk clerk handed me an envelope in cash for the room charge they had forced me to pay earlier in the day (which also was different from what I paid online). Needless to say, this experience was unpleasant and left me wondering whether the problem was just incompetence on the part of the hotel or something more corrupt, particularly when the desk clerk insisted on giving me the refund in cash rather than just cancelling the credit card charge I had made in the morning. The explanation that the charge had already been submitted and could not be withdrawn did not make sense. Hotels.com might want to do some investigating, especially if this property has seen a similar incident in the past.

Hotel Lancaster was great! Super easy check-in, nice concierges, clean room, comfortable bed, and the free breakfast was really nice. Only stayed for 1 night but wish I was there longer. Just make sure you're comfortable with the location, as its a bit of a walk to the center.

Good location for access to the Center and to the Politecnico. Fast access to taxi services. A good restaurant nearby. A grocery store opened 24 hours at a 5 minutes walk.

Nice hotel, close to the train station. Rooms were decent size

We liked the hotel, its location and the value for money. Cute!

Lovely hotel staff are very helpful, I would like to thank specially the breakfast staff who could not do enough for us overall what a great hotel

The breakfast was good. The room was clean. the location of the hotel is a bit far away the spectacular places of the city. The bath was very good for a 3-stars hotel. A negative point was that the mini bar was empty!!

Good stay, breakfast can be improved

It was a nice place, clean and comfortable with helpful and endearing staff. The breakfast was good. It is about 15 walk frm the train station Porta Nouva . U can take a tram thought abt 3 stops. Buy the tram ticket for 1.5 euro frm a newsstand or a parking meter machine.

Stayed here when the UEFA Cup final was held in Turin. Hotel served its purpose and is handy if travelling into Porta Nuova train station and is only 10 minutes walk from there, or a number 4 (i think) tram. The neighbourhood is okay and a couple of blocks down there is a carrefour supermarket. The staff were very welcoming and helpful and breakfast was typical continental fayre, cold meats, cheeses etc. The room itself was a little tired but well kept. Much to my brother's annoyance the air-con wasn't working in our room but the outside temperature was not hot enough to make this essential. Bathroom was a good size and clean. Served a purpose but if you're hoping for nice and modern this probably isn't for you as its in need of a make-up and a few fixed here and there.

Nice three stars hotel. Recently refurbished. Placed about 4 km from main attractions. 50 m from public transport stops. Clean hotel, polite staff but sound insulation of rooms is weak.