Property was under LONG OVERDUE renovation. Overpriced for the conditions. Renovation and construction should have been disclosed when booking

Couch kinda dirty. Room had a mildew smell.

The carpets and rooms need major updating. They are very old and worn out

While there we were stuck in the elevator for serveral minutes. Scary for our family.

We always have a great time here. We always feel welcome, good breakfast and everyone is so nice. This time they were remodeling and the 4th floor did not look good at all but hopefully next time we stay here they’ll be better than before.

Staff was very friendly. Hotel was clean, and the pool was maintained very well.

Very clean. The hallways were hot but the room was cool. Trash cans in the rooms are tiny. We enjoyed our stay.

Nice place with friendly staff.

Great place to stay!

The motel was very nice and the staff was extremely friendly and helpful. It was also convenient to down town Guntersville. We had an awesome stay and plan to return in October for our siblings reunion.

I reserved 1 room with 2 queens beds and upon checking in I was given my key and when i entered my room it was 1 king bed. Not what i reserved-i went back to the front desk and informed the employee Chris that he gave me the wrong room because I reserved 2 double beds. Chris then stated “oh you booked through Expedia and although you reserved 2 queen beds they put you in whatever they want you to have” I said how is that possible because if i wanted a king i would’ve reserved just that. I went to 3 other hotels and to no availability I ended back up at the Hampton Inn in a room I didn’t reserve. I contacted Expedia and was informed that they did not change my reservation as the employee Chris had told me. So it was midnight and they (Expedia) were trying to find me another room but I was exhausted, pissed off with a child and i refused to pack everything back up and go to another hotel and then that reservation not be available. I am pissed at Hampton Inn and Expedia because it was ridiculous.

The bird infestation was troubling. Our view of the lake wasn't as pleasant as my last visit due to all the bird poop on the window. Otherwise everything else was fine. A little TLC on the peeling wall paper is needed. The staff in the breakfast area were exceptional.

Great staff, the facilities need upgrading.

Used Digital Key for the first time and loved it! It is much quicker and works very well. I will remember this feature the next time I visit a Hilton! The staff servicing in the continental breakfast were extremely friendly. They made you feel like they really appreciated your business. Thank you!

We visited family in Guntersville and enjoyed our stay. The staff was friendly and the facilities were very good.

Great location! Loved our stay!

We had a tournament there, and it was convenient to where we needed to be. Also close to food, and very close to the lake if that’s what people wanted to be near to.

Phone didn't work, TV had to be replaced 3 times, no ice on any of the 4 floors, staff not responsive. Called Hampton Inn. Won't use Expedia again. . Tried to contact Expedia, but could not get anyone.....

Loved the fire pit area you can sit there and look at guntervilles lake

Very beautiful place. I would stay here every visit

Property is extremely run down. Carpets are full of stains and room smelled really bad. Wallpaper in the hallways is coming off the walls. Property is really dated.

The hotel is convenient to everything. We were there to fish and everything was less than a five minute drive. The staff was super friendly and helpful.

It was fairly clean. But this property is tired. Need major rehab. Things were broken down, needs to be redone.

Coffee all day. Staff very friendly and helpful. It was awkward that we arrived 25 minutes before check-in time and was told to wait because our room was not ready. I feel we could have completed check-in at least. We went over and sat in an attractive lobby area and waited till called. We did get a clean room with a great view. Handicap parking is under a group of bird nests which are used to eat bugs. Very ecologically friendly, but need to make time to wash off sidewalk below at least once a day. Great people and great stay. Thank you.

It was conveniently located, quiet, and felt safe. I wish we could have stayed in the original roomed we were booked for. It was on the 3rd floor with a lake view, but it hadn't been cleaned so we were transferred to the 1st floor with a view of the parking lot. They need more people at the front desk when they are busy. Also, needs a remodel. Wasn't really worth $200.

For $150 a night, I would expect to have our room serviced without having to arrange for it to be done.

Lady at the desk was very very help and breakfast was good. Also the maid thanked us for staying at Hampton Inn. Staff was very nice!

The hotel is dated an in serious need of updates. The place was very clean and the staff was so sweet and friendly!! Breakfast was great. Location was great ! I would stay again even if they don't update .

Staff and cleanliness

Service was great, breakfast was good, bed was comfortable, location was good but our room (411) smelt musty, almost like someone had smoked in our room. I borrowed Lysol from housekeeping and sprayed it constantly. Hotel room could definitely use updating!

Arrived to a room that had been occupied previously without being cleaned or linens changed. Waited 45 minutes for another room and on day to the card to enter the room would not function. Had to get the key reprogrammed and never heard anything from management about making it right. Will not stay again.

Outdated rooms. Sadly the best hotel in the area. wife had an issue with hair dryer and nowhere in the room to call front desk or instructions to call for help. went down to desk and they stated since it was hardwired couldn't do anything. for $260 expected better.