The food was not good. Most meals the same and they wiuld run out of stuff like FRUIT! And my girlfriend was sick in the room, I asked at the dining area in between meals for some watermelon for her and they said no. RIDICULOUS!

NO A/C but in the rooms...HOT as HELL all the time...food below average.....2 star resort ....old and outdated....everything inclusive is a joke....big bar with 1/2 the chairs....dinner does not start until 8;30pm???? and the lunch well never seen a yellow hamburger before

A good options

Great location. Food ok. However the other Decameron options weren't good. Great location, beautiful beach. Old hotel but comfy room. The worst was the customer service. Staff was in a bad mood and rude at times. Also, we had to wait until 6 pm to check into our room. Manager, please do not reply to our message. We recommend you fix these issues which are mentioned over and over again in reviews online.

We were very satisfied with. The hotel staff and property . We enjoyed our vacation to the Max level . Thank you! Great crew!

It’s a resort but Better to go out for dinner only the MED was good food, room are dirty and old it will be a much nicer it’s they remolded, staff friendly , it’s beach front but have cross a BLV hotel it’s one of the best you find there so is a ok

Nothing bad here, overall good experience. For Inclusive it fits the bill but need in total could of been better. The Service from everyone in there was amazing. The resort itself the structure needs a major OVERHAUL. Needs to be more modernized in the rooms. I believe the outside grounds is clean and updated.....Would go back, but the expectation as it currently stand is low.

Very close to the airport and the beach

Like: beach access: Did not like: food quality in the buffet could be better, gym should have more hours, some of the entertainment at night is not suitable for children

Es una lástima como lo han descuidado!!! Las habitaciones las puertas ni cierran bien. Y tienen un mar divino.

My wife and I spent a week at the resort as it was recommended by a friend. We found the resort clean and the rooms were spacious with comfortable beds. The breakfast, lunch and dinner buffets were ok not great. I tried using the app or phone number to reserve at the specialty restaurant to no avail. I later found out that you need to reserve with the hostess at the buffet restaurant. She would start booking at 8:00 AM. We ended up reserving at the specialty restaurant the last three nights and dinner was a bit better. The pool are was great and I paid for a massage on-site. The bartenders were all great and there was a good selection of brand liquor available. I did notice that when the bartender served coffee from the lobby bar that they would give customers a spoon to stir that was used by all. On three occasions I noticed customers put the spoon in their mouth and back into the cup. I mentioned it to the bartender who quickly replaced the spoon. They need to invest in throwaway stirrers as what I witnessed was a health hazard. There was a band playing in the lobby which was exceptional . Overall the resort was good.

This is supposedly the best hotel on the island but very disappointing. The staff is not very friendly or welcoming. We did not have hot water our entire stay although we complained about it every day. The “all-inclusive” drinks were poorly made and served in paper cups that fall apart. We needed a taxi to the airport on the day we were leaving and were pretty much told we were screwed and would probably have to walk. We stood outside the hotel in hopes we could find one and flag one down and we got lucky. We probably could have walked since the airport was super close but we had 2 huge suitcases. Note: the staff did say they were able to get us a taxi in the morning but he never showed up and the security tried to charge us to pay him (the taxi guy that never showed up). Everything else on the island was great but I would not stay here again if I ever went back. Waaayyyy over-priced. It would have also been nice to know the weekend was “ley seca” meaning no alcohol served during certain times on the weekend…yup, thanks for the heads-up Expedia :(

Great distance to he beach, the food is amazing and abundant. No need to go anywhere else to find food. The liquor flows and is decent. The reception is another story, not polite and very slow.

Dining was very limited, almost all the food servers were very rude. The all inclusive very poor choices ( Bar, restaurants ). Very hard to get reservations on the restaurants other than buffet wich is almost the same every day.

Nice pool areas. Poor selection of liquors. Generally good food. Poor WiFi. Easy access to a really nice beach just across from the resort

Staff was very rude and not friendly at all. Allways had a no for answers without hesitation of looking for options Food wasn’t good quality. Very limited buffet

This place was horrible stay away the first day no hot water no wifi there were hairs on the sheet I was on the floor the skidding doors lock was broken they had a stick in the track never had wifi you’d cellphones signal doesn’t work in the room

No me gusto no tube aqua caliente el primer dia ni internet y la comida la ultima noche estubo pesima

Hotel is nice and located in front of the beach. The big issue is that its very overpriced and not worth the money. Staff service is poor, food is bad (except for sasson med) and drinks are just ok. There are lots of room for improvement, principally the fact that there is no beach beds or chairs and you have to pay daily around 10 Usd. I would not recommend or come back

They had very good facilities and was closed to the beach.

the food was not the best

The resort is beautiful, great location as it’s a few minutes from the airport and quiet. The beach is amazing and it’s a few steps from the resort. We were misinformed about not being allowed to eat at the cafeteria on our first night but that was not true. We could not make reservations for the other restaurants on the first night was more like it. We were misinformed about the time to call in the morning to make reservations for the other restaurants which I believe it’s 6AM. I did not like the WiFi reception at all, I had to input the password just about every time I attempted to use my phone.

All is good good services good food good people clean rooms

Service and training was terrible. Cutting costs while full price paid.. terrible

I did not get the room I paid for. I just got a small room with no view.

Room was very spacious and comfortable loved it . Loved the ocean view

All was so excelente I love the place, the people is so nice

Food wasn’t horrendous as was the service. This isn’t representative of Colombia. Don’t go to San Andres.

Muy limpias las instalaciones, la comida deliciosa y el personal muy amable

Had to change from room. Issues with air conditioner too cold and water pressure. Hotel staff was very nice though.

The hotel was nice and San Andres Island is amazing! However the WiFi did not work and required you to sign in every time you wanted to use it (even on your cell phone). This hotel only had a buffet restaurant and not any sit down restaurants, which was a little frustrating.

The property was on the beach, that is where the good stopped. They are supposed to be a Premier place but the hotel is dirty and lacks maintenance. Most of the staff stands around looking unhappy. There were a few though that were great. The bottles of drinking water they put in your room have been reused. Check the seals. Food is ok, but only 1 restaurant. They do have another but seating is so limited that we tried for several days to get a reservation and could not. I paid for all inclusive but for half of our stay they where unable to serve alchohol, and they would not provide a refund. Many other hotels we saw looked much better for our next trip. Will never stay with this brand again.