The property itself is pretty solid but there was terrible communication upon check-in. We were not given the unit # by anyone and it was no where on the property details in the invoice so we spent an hour trying to figure out where we were actually supposed to go. Also the address given does not get you to the actual condo building at all which made things even more confusing and complicated

It was home away from home, we traveled from San Francisco. We had the best time, everything that we needed was made available. It is a beautiful home? Thank you so much.

I enjoyed how close Abasin was to the property.

It was just fine Had a blast

Check-in was smooth, friendly. Finally located the condo and location was great next to the shuttle to take you to the hill. Cleanliness left a lot to be desired.. orange peels were found not cleaned up, hair in bathroom.. as for place itself.. kitchen drain was clogged so clean up from cooking was a nightmare, bathroom sink drain seal was dripping.. place really needs some love and updating. Beds were okay.

This was generally a disappointing experience. We got there about twenty minutes after check-in time and they told me that the place was not ready and didn't know how long it would take. Eventually after a back and forth they offered about $25 off the total. It took almost two hours for the condo to be ready. When we did get in there, there was no information about wifi, how to get into the hot tub, etc. We were supposed to get a bottle of wine as part of the stay and that also didn't happen. There was a pull-out couch for the kids, but no extra covers. In general, it was just disappointing because it was not cheap and I expect for the price to receive better service and better accommodations.

Directions to unit and parking explanation was very poor. Took 2 hours to actually find the unit I was staying in.

It's recommended

Great getaway

I love coming to Keystone resort. The staff is helpful, grounds are gorgeous and condos comfortable.

Close to Araphoe Basin, picked and paid based on pool, hot tub and kitchen. Hot tub broke, dish washer broke and 4 cup filters for a 12 cup coffee maker, Condo had way to much furniture in it to the point you can bearly walk around. Lighting in kitchen sucked.

The location was wonderful. The drive to the Mountain House lifts was short and easy. The unit was lovely with lots of space.

It was alright

I loved the condo, location and the staff. Did not love the pool or hot tub. Pool is outside which was not enjoyable in -4 degree weather and although the hot tub was indoors it was small so there wasn’t room to get in it with 4 other guests already soaking. Everything else about our experience was excellent.

Very easy check in. Very clean room. Loved the location. Will not hesitate to book again!

I loved everything about the property. But... We were never warned about the 200$ deposit for amenities and we left the property spotless and were still charged 40$ with no explanation at all. Keystone has no billing department or phone so I have to email which will with all reality not get me my 40$ or explanation. Expedia should warn its customers about this beforehand.

This is a great inexpensive place to stay. The shuttle was very convenient, the property was clean, and overall was great experience.

Horrible.

Great place to stay. Dated interior but still in good shape. Great surroundings. Heat is a little wonky and has to deal with a little bit of too hot too cold but overall everything was good.

Staff is responsive and helpful. Free firewood for the fireplace. The unit itself could've been cleaner but overall it was satisfactory.

The condo was nice, but you could not adjust the heat and there was no hair dryer. It would have been nice also to have some instructions about the fireplace. The people upstairs from us were very loud- stomping around all night and talking so loudly I could hear them. However, this is not the fault of the condo owners. Overall we had a lovely stay.

It was so funny - we got the same room we stayed 10 years ago! it brought us sweet memories... but this time it wasn't enough room for us to sleep :) we had a guest & needed an extra bed. Thankfully the staff found us a folding bed & we don't needed to change our room in the middle of the night. We love Keystone resort! just a little disappointed that no Ice castles this year & skating ring was closed too.. Hopefully next year everything will be working! Thank you!!

At first it was ok, however the “1 hour rolling blackout” that was only supposed to last an hour, lasted at least 6 hours in roughly 10° weather and the property didn’t have generator back up for the condos. Asked about a refund during the time there was no power and was told no, even after my husband had went to the front office to inquire about the power outage and we would be getting a small refund. The front office won’t answer the phone. Tried calling numerous times to inquire about check out procedures since none were in the room we were in, and no answer anytime I tried to call from the phones in the room. I definitely wouldn’t recommend this property especially since this is how they treat disabled veterans with medical equipment that needs power and their caregivers.

Clean and pretty. Directions could be a bit more clear.

Nice location for Keystone Ski trip. The condo was clean and the grounds were nice. The interior is dated but no other issues. Would recommend to someone if looking for a condo.

We searched for over two hours trying to find the property in which the address listed when you book the place was wrong we asked around and everybody told us that we got scammed that forest condominiums didn’t even exist. I tried to contact VRBO was on hold for an hour and 46 minutes and never got a hold of anyone. I tried contacting my host multiple times never got a response or reply. We finally found out a place that we could check in at by asking somebody at a different hotel multiple miles down the road from where our actual place was. They only allowed one of us to park on property the others had to park in an overflow lot about a mile and a half away they gave no late check out due to us not being able to find our place we requested that and they wouldn’t allow it. They were incredibly rude incredibly unhelpful and impossible to find. I’m still trying to contact VRBO to get some sort of refund or discount. I would never in 1 million years recommend this to a single soul even my worst enemy deserves better than this.

Property management and property condition, excellent. homey, clean, well appointed condo. We were placed in Flying Dutchman not Forest condo, so condo layout was 2 Queen vs 2 king in description which didn't matter to us since we were only 2 (daughter and I) Staying onsite and being able to take shuttle to lift area is great benefit. Heated pool was open, and also a great condition

Very spacious apartment with three bathrooms! Perfect if traveling with teens. Spectacular view from the balcony

This was in poor shape. Old saggy couch, not comfortable to sit on. The main bath had a tattered and stained bath rug - gross. Really made me not trust the place. Shower head was old, needs to be relaced. It sent a hard direct stream of water for part and dripped off the rest. It was cold, cold most of the time, inadequate heating in the kitchen, dining room, living room area. NEVER stay here!

We liked the upstairs area for the kids, the spiral staircase was pretty cool.

Condo was spacious for our family of five, but the kitchen was ill-equipped for cooking family meals; the beds were VERY uncomfortable; and the couches were all broke-in/sagging. The walls were also very thin and neighbors were yelling all hours of the night. For the cost, I would expect a better equipped kitchen and comfortable beds. Otherwise it was a good place!

I recommend the place very nice everything and clean also with enough space