They took my money even though I never checked in there

I liked the price. I didn’t like the fact that there was no air conditioning.

This place is very bare bones. The bed was fine and clean but I didn’t want to touch much else in the room. It is certainly not worth nearly $200 a night. Do not stay here if you can help it.

It is an older motel that hasn't had much upgrades. For the price, it was good but as a single lady traveling, I would not recommend. The window in my room would not close or lock which made me nervous during the night.

No room cleaning service, hot water supply broken

Service personel very good Room Floor damage Wall dirty One bed not good

Got there and they said they had no hot water. They said we could cancel, but I would have to call Expedia. Also they don't have AC.

No hot water. No a/c just a small fan.

Terrible

Checked out after 5 mins. Sheets were dirty. stains all over the door. Area felt very unsafe.

We were not advised that there was no hot water when we checked in, only to be advised that they didn’t know when it would be back on… it finally did the morning we checked out. The bed sheets had not been changed as there was dirty feet prints inside the made bed. There were several dirty napkins or tissues under the bed and the floors were filthy.

Expedia would be wise to drop this property

If I can give them a zero star, i would. I never leave a business with something negative to say. Sheets didnt look and feel clean, although it says no smoking, the sheets and the room both smell like smoke. It was awful. Additionally, this is the only hotel that i have been that does not HAVE HOT WATER. Paying the amount of money to stay here is just so sad. I would recommend other travelers to look elsewhere.

The floor tiles were sticking up creating a trip threat , the bathroom was dirty ,no plug for the bath tub unable to take a bath neighbor hood was scary with drug people hanging around, was afraid to leave my car parked at site. The ceiling above the bed was cracked and about to fall , The advertised information didn't match the actual place.I also have photos to confirm this rating.

The heating in the room was not working at all, so I slept with my coat on because it was so cold. Footsteps in the hallway echoed every time someone walked.

Very convenient and comfortable

Too expensive

Checked in after a long day of driving and learned very quickly that there is no hot water at this place. I called the front desk and was told that “too many people were using the hot water” and that they were out. She told me she would light the boiler (seemed odd that it wouldn’t be on?) After looking further into the google reviews, I’ve realized that these owners purposely turn off the hot water to the entire hotel in an attempt to save a buck. The night manager then lied to me as well when I enquired 2 hours later, saying that it would be hot soon. I checked again two hours later before going to sleep, again the water was ice cold. This is absolutely insane. I’ve stayed at hundreds of hotels all over the world, and have not encountered service like this in budget third world country motels. There is no AC in this hotel, the window was opened when we got there but you will roast in the warm months. Beds were not very comfy but that wouldn’t typically concern me. I’ve never in my life left a negative review, but felt the need to as I would strongly recommend to anyone thinking of booking here that they look elsewhere.

The staff were fantastic.

We will never go back there again. First of there was no hot water, people were partying all night long. Front desk was no help at all. We had to drive 12 hours the next day being tired and with grumpy kids.

This hotel is on the lower end of scale. When we arrived they charged 200.00 for incidentals and damages. When we entered the room, it smelled of smoke. Additionally, there was no A/C… so it was a bit warm! There was a crack in the ceiling and the water in shower was running. The room rate was good at 14X.00. Overall this hotel needs some improvement and remodeling.

Pretty dirty, found hairs in my bed, no hot water so i couldn't shower, walls are thin so very noisy

No hot water and the surroundings did not seem safe. Don’t be fooled by the pictures.

No hot water

Clean guest laundry, generous coffee in room. Staff was friendly, helpful, and professional; room clean, quiet, and comfortable. Yes, the place is old. If you want a fully modern room for a night's sleep in Whitehorse, i think you can find one for about twice the price.

No Elevator, bad neighbors in the hood. restaurant closed, window broke open to noise. older place, parking a little tight.

We have been on the road, and arrived later than expected. When we got there, there were about sketchy people just sitting outside the front door. This made me and my mom very uncomfortable. Then when we went to shower there was no hot water. Overall we just felt unsafe at night and there was no hot water.

Bed base was not aligned

Is an older building. Some updates have been done, but it's still a little rustic - I could use some more and has some of the characteristics of an older building. That said, it was functional. After a 3 week backcountry trip it was nice. Staff were good as was the location, tv and coffee machine.

No hot water. Parking insufficient and inconvenient. No A/C (fan only, open window). No heat in room. Hotel overall in poor condition!

Stayed on the top floor in the summer. No air conditioning, was uncomfortably warm.

The property provided a place to sleep and shower on our way through Whitehorse. The beds were below average for comfort. There was little air circulation other than a floor fan.