The room was super clean , they do not provide iron in the room and rooms are not sound proofed so all night the pipes and other room’s conversation was heard.

Suppose to have 2 beds and only had 1

The lady at front desk was very helpful. Room was fairly priced. We look forward to returning in two days

The property was nice and clean except no hair conditioner likely the rare few supermarket store near by excellent breakfast!

Our stay at Hotel Principe di Villafranca was good. Checking in and out was a breeze. The staff was both friendly and helpful. Breakfast was included in the stay. We cannot speak on the parking situation as we did not have a rental car. It was a 25 minute walk to the town center and plenty of cafes, restaurants and shops in vicinity

Very nice staff, clean, and a good breakfast. Good accommodation for parking.

Good location, we were able to walk to central areas and to restaurants. Room was clean and functional but very small/tight bathroom.

I recently stayed at the Hotel Principe di Villafranca in Palermo from May 25th to May 28th, and unfortunately, my experience was far from satisfactory. Despite being a four-star hotel, the service I received was well below par. Upon arrival, the receptionists were extremely rude, behaving as if they were doing us a favor by accepting our booking and speaking with us. Not once did I see them smile or exhibit a friendly attitude. When we inquired about a late check-in, our request was bluntly denied. Our booking included two rooms, but upon check-in, we were informed that only one room was reserved. They reluctantly provided a second room, which was notably smaller. To make matters worse, despite it being well past midnight, we were abruptly called and visited by hotel staff, demanding that we change rooms immediately. They couldn’t wait until the morning, causing unnecessary stress and inconvenience. The overall attitude of the reception staff was consistently unwelcoming and unprofessional. They rarely greeted us unless we initiated the interaction, never smiled, and often appeared angry and impatient. On a positive note, the cleaning staff, janitors, and breakfast room attendants were kind and courteous, which was a small consolation in an otherwise disappointing stay. However, the breakfast itself was nothing special and did not meet the standards expected of a four-star hotel. Given the high prices and poor service, I cannot recommend this hotel to anyone.