This is a very nice hotel and the pool and spa are top notch. All of the staff are very friendly and helpful. There are great views of the castle and we were lucky to have spectacular sunsets. The train station is about a ten minute walk for easy access to Llandudno or Manchester airport. The only issue we had was with the slow service at the restaurant as it appeared that there were many new staff members.

Overall very good. Roof tiles rattle on estuary side when slight breeze, disturbing sleep.

Very nice and clean room, having stayed many times, everybody was very friendly

Lovely location, excellent facilities, friendly staff. Some small improvement suggestions: coffee at breakfast was poor, suggest a coffee machine. Spa and gym access times are restrictive.

Overall not bad but a bit too expensive for the facilities and location it has to offer. Better options for cheaper.

Lovely stay. The room was huge as was the bathroom with a lovely view.

staff were amazing and the spa was fabulous

Arrived Friday afternoon and no car park spaces at all. Luckily, shortly after, one of the staff was just leaving. We later spotted an overflow car park back up the road. No issues over the weekend. Service all good and attentive, we had a very enjoyable meal in the Ebb and Flow restaurant Friday evening. Hannah was our server, very friendly. One issue we had was, apart from having a balcony, the room wasn't really any better than a Premier Inn room despite being "superior"? We felt for what we paid it was a bit expensive. The pool only being available until 9 and after 5pm for residents seems a bit off too given what is being paid, we didn't know this until after we booked. Hotel says in response to a review that it's a "small charge" to use it 9-5, to me £50 isn't a "small charge" for a couple.... Breakfast was excellent, quality bacon especially! Nice quiet room (230) facing the marina.

Comfortable but looking tired in places

The hotel was lovely, very clean with great views. The Spa was amazing and the food was lush at the cove bar.

Super helpful staff and lovely facilities

Lovely Hotel in a stunning location looking out over the estuary. Staff were very friendly, welcoming and extremely helpful. Will be returning and recommending it to our friends and family.

Our group had an amazing stay at the hotel. Rooms were great ( we had a suite which looked out towards the castle - amazing views especially in the morning and sunset). Breakfast choice excellent and service of hot food quick and efficient. Spa and pool was busy but clean and well kept ( not sure why there is a £25 charge to use the spa between 09h00 and 17h15 - we were not told about this until we checked in). We had dinner in the hotel one night - maybe a little pricey but we enjoyed the food. Overall the group had a marvellous stay and we would recommend the hotel.

Great stay atThe Quay Hotel and Spa!

Excellent stay beautiful location and the weather was nice which was a bonus. Had a bar meal but make sure you get there quite early as table in the bar are very limited and you are unable to book would definately stay here again

I love staying at the Quay. The rooms could do with a better shower. Staff fantastic as always, bed very comfortable, breakfast super tasty.

Everything was just perfect.

The room and views were lovely. The staff were kind and professional. The only downside was a lack of air conditioning in the room, which is definitely not mentioned on their hotels.com website listing, however when asked the staff were able to provide a fan. The restaurants and breakfast were very nice, I'd recommend booking in advance for the eb and flow as it was very popular.

All OK but restaurant certainly didn’t cater for a large appetite.

A great stay. We have enjoyed the new Spa facilities. We keep coming back again and again. A chilled out and welcoming experience.

Great hotel, would definitely recommend.

This is a beautiful hotel. Very pleasant staff and very good food in the restaurant. Would definylike to come back and stay longer.

Fantastic location, impeccable staff in all areas, good quality food reasonably priced.

Love this hotel. I have stayed here twice now. The bar and restaurant have amazing food. The staff are nice and friendly. Spa is lovely. Walking distance to Conwy. Would deffo stay again.

I was a bit annoyed having to pay to go in the spa as this was not specified on the booking

The room need up dating

Some staff were friendly

Very basic room decor Didn’t like the booking time system for breakfast

1 night stay with my son as a joint birthday treat. The room was larger than expected and a huge bathroom. We had dinner in Ebb and Flow (the onsite restaurant). The pool and spa were newly refurbished and did not disappoint. All staff were professional and friendly. We will definitely book to stay there again.

comfortable nights sleep, great location, downside the food quality. on arrival asked to book a breakfast slot, how am i supposed to enjoy a relaxing weekend away if i have to stick to a time schedule? especially when we did arrive on allotted time there were at least 40 covers still available during my breakfast. Also dinner in the bar was disappointing, dish served not as described and a burnt burger was served to me. Full English breakfast was great but Continental breakfast choice?, fruit salad, yogurt with bread & poorly cooked mini danish.

Lovely hotel the superior room lovely and big with a nice little balcony. Would definately go back.

Lovely hotel, beds were very comfy and breakfast was lovely